Hyland incident
(Status: Resolved) - Increased error rates have been identified - ShareBase US
Resolved after 4 hours 16 minutes, affecting Ashburn, USA (IAD), on September 26, 2026.
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Affected components
Update timeline
- investigating Sep 26, 2026, 06:43 PM UTC
We are currently investigating this issue.
- investigating Sep 26, 2026, 06:43 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Sep 26, 2026, 07:13 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- identified Sep 26, 2026, 08:26 PM UTC
Hyland is continuing to work on this issue with the highest priority. Additional details will be provided as they are available.
- monitoring Sep 26, 2026, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 26, 2026, 09:32 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 26, 2026, 10:35 PM UTC
Hyland has implemented a fix and is performing additional remediation measures to ensure solution stability. Hyland is actively monitoring the environment for any additional issues.
- resolved Sep 26, 2026, 11:00 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
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