Hyland incident

Status: Resolved - Increased error rates have been identified in ShareBaseMX

Major Resolved View vendor source →

Hyland experienced a major incident on August 27, 2025, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 01:34 PM UTC
Resolved
Aug 27, 2025, 04:27 PM UTC
Duration
2h 52m
Detected by Pingoru
Aug 27, 2025, 01:34 PM UTC

Update timeline

  1. investigating Aug 27, 2025, 01:34 PM UTC

    Hyland is aware of increased error rates in ShareBaseMX. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. identified Aug 27, 2025, 02:01 PM UTC

    Hyland has identified the issue and are still working on the remediation with the highest priority to resolve access to ShareBaseMX. Additional details will be provided as they become available.

  3. monitoring Aug 27, 2025, 03:07 PM UTC

    Hyland believes the issue is resolved for ShareBaseMX. We are still actively monitoring.

  4. resolved Aug 27, 2025, 04:27 PM UTC

    Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.