Hyland incident

(Resolved) Increased error rates have been identified - MEL

Minor Resolved View vendor source →

Hyland experienced a minor incident on August 30, 2025 affecting Melbourne, Australia (MEL), lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2025, 03:37 PM UTC
Resolved
Aug 30, 2025, 04:40 PM UTC
Duration
1h 2m
Detected by Pingoru
Aug 30, 2025, 03:37 PM UTC

Affected components

Melbourne, Australia (MEL)

Update timeline

  1. investigating Aug 30, 2025, 03:37 PM UTC

    Hyland is aware of increased error rates within the MEL data center. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. identified Aug 30, 2025, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 30, 2025, 04:40 PM UTC

    Hyland has taken actions to mitigate performance degradation within the MEL data center and believes the issue to be resolved. Please reach out to your first line of support if there are continued issues.