Hyland Outage History

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

Hyland has implemented a fix and is performing additional remediation measures to ensure solution stability. Hyland is actively monitoring the environment for any additional issues.

Hyland has isolated the issue to a point outside of Hyland’s environment. Initial analysis indicates that packets may be dropping somewhere along the external internet path. The MEL datacenter issue has been isolated and is not related to the issue observed in SYD. Our teams are continuing to monitor and analyze the pattern, and we will provide additional updates as more information becomes available.

The issue has been confirmed to originate within the customer's network security controls and is not related to Hyland infrastructure.

Hyland has applied a fix for the slowness affecting OnBase applications within the IAD data center. We will continue to monitor and validate performance to ensure the issue is resolved.

Hyland has implemented the fix for the slowness affecting the OnBase application in the IAD datacenter. We are continuing to monitor the environment to validate performance and ensure the issue remains resolved. We will provide further updates as monitoring continues. Thank you for your continued patience.

Hyland is aware of an issue affecting the delivery of outbound emails generated by OnBase. A fix has been implemented and outbound email delivery appears to have been restored. Technical teams are actively monitoring the environment to confirm service stability and ensure there is no further impact. We will provide a final update once monitoring is complete.

Hyland has implemented a fix for the issue and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.

Performance has returned to normal levels and Hyland believes the issue is resolved. We will continue to monitor for any issues.

We have detected an increase in error rates for a subset of customers in the PIT datacenter. A fix has been applied and we are monitoring to ensure resolution.

A fix has been applied, and early signs of improvement are being observed. Hyland will continue to track the situation closely and provide updates as needed.

Performance improvements have been observed, and system stability continues to trend in a positive direction. Teams remain actively engaged in monitoring the environment and will share additional updates as more information becomes available.

AWS has advised that a thermal event is impacting parts of us-east-1. As a result this may cause degraded performance until it is fully resolved by the vendor. We are monitoring closely at this time.

AWS has confirmed a power and thermal event impacting a single Availability Zone in US-EAST-1. Recovery is in progress with signs of improvement; some services may remain degraded. AWS expects several hours for full restoration. Hyland is actively monitoring and will provide updates as they become available.

Hyland has implemented a fix for the issue and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.

Hyland has identified the issue and has implemented a fix. We will continue to Monitor the issue to ensure the resolution

Hyland believes the issue is resolved. We are still actively monitoring.