Hyland Outage History
Hyland is up right nowPingoru has recorded 50 incidents for Hyland: 32 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 6 of 720 (1%) |
| May 2026 | 9 | 507 of 744 (68%) |
| June 2026 | 3 | 3 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 6 | 39 of 744 (5%) |
| September 2026 | 4 | 17 of 720 (2%) |
| October 2026 | 0 | 0 of 525 (0%) |
Incidents, newest first
Minor September 29, 2026 (Status: Resolved) Performance degradation been identified - PIT 4h 25m Boyers, USA (PIT)
Started Sep 29, 2026, 03:23 PM UTC· resolved Sep 29, 2026, 07:49 PM UTC
- investigating Sep 29, 2026, 03:23 PM UTC
Hyland is aware of performance degradation in the PIT data center. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Sep 29, 2026, 03:56 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- identified Sep 29, 2026, 05:00 PM UTC
Hyland has identified the issue and is continuing to take steps towards remediating the issue with the highest priority. Hyland will continue to post updates as they are available.
- identified Sep 29, 2026, 05:31 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 29, 2026, 05:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 07:49 PM UTC
Hyland has remediated the performance degradation issue. Recovery operations are continuing and no customer impact is expected. If any issues arise please please contact your first line of Hyland support.
Minor September 26, 2026 (Status: Resolved) - Increased error rates have been identified - ShareBase US 4h 16m Ashburn, USA (IAD)
Started Sep 26, 2026, 06:43 PM UTC· resolved Sep 26, 2026, 11:00 PM UTC
- investigating Sep 26, 2026, 06:43 PM UTC
We are currently investigating this issue.
- investigating Sep 26, 2026, 06:43 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Sep 26, 2026, 07:13 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- identified Sep 26, 2026, 08:26 PM UTC
Hyland is continuing to work on this issue with the highest priority. Additional details will be provided as they are available.
- monitoring Sep 26, 2026, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 26, 2026, 09:32 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 26, 2026, 10:35 PM UTC
Hyland has implemented a fix and is performing additional remediation measures to ensure solution stability. Hyland is actively monitoring the environment for any additional issues.
- resolved Sep 26, 2026, 11:00 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Critical September 24, 2026 (Status: Resolved) - OnBase Access Issues 6h 49m Sydney, Australia (SYD), Melbourne, Australia (MEL)
Started Sep 24, 2026, 01:54 AM UTC· resolved Sep 24, 2026, 08:44 AM UTC
- investigating Sep 24, 2026, 01:54 AM UTC
Hyland is currently investigating reports of issues accessing OnBase. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- investigating Sep 24, 2026, 03:09 AM UTC
Hyland is continuing to investigate reports of issues accessing OnBase. Our teams remain actively engaged and are treating this matter with the highest priority. We will provide additional updates as more information becomes available.
- investigating Sep 24, 2026, 04:04 AM UTC
Hyland is continuing to investigate reports of issues accessing OnBase. Initial analysis indicates that packets may be dropping somewhere along the external internet path. Our teams are continuing to analyze the pattern to help determine the underlying cause and will provide additional updates as more information becomes available.
- monitoring Sep 24, 2026, 04:32 AM UTC
Hyland has isolated the issue to a point outside of Hyland’s environment. Initial analysis indicates that packets may be dropping somewhere along the external internet path. The MEL datacenter issue has been isolated and is not related to the issue observed in SYD. Our teams are continuing to monitor and analyze the pattern, and we will provide additional updates as more information becomes available.
- monitoring Sep 24, 2026, 08:43 AM UTC
The issue has been confirmed to originate within the customer's network security controls and is not related to Hyland infrastructure.
- resolved Sep 24, 2026, 08:44 AM UTC
This incident has been resolved has been confirmed to originate within the customer's network security controls
Minor September 16, 2026 (Status: Resolved) OnBase Performance Degradation 1h 17m Ashburn, USA (IAD)
Started Sep 16, 2026, 07:58 PM UTC· resolved Sep 16, 2026, 09:15 PM UTC
- investigating Sep 16, 2026, 07:58 PM UTC
Hyland is aware of OnBase Performance Degradation. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Sep 16, 2026, 08:26 PM UTC
Hyland has identified the cause of the slowness affecting the OnBase application in the IAD datacenter. We are actively implementing a fix and taking steps to mitigate impact. We will continue to share updates as progress is made. Thank you for your continued patience.
- monitoring Sep 16, 2026, 08:52 PM UTC
Hyland has applied a fix for the slowness affecting OnBase applications within the IAD data center. We will continue to monitor and validate performance to ensure the issue is resolved.
- resolved Sep 16, 2026, 09:15 PM UTC
At this time the issue has been determined to be Resolved. If issues still persist, please contact your first line of Support.
Minor August 31, 2026 (Status: Resolved) - OnBase Performance Degradation 3h 23m Ashburn, USA (IAD)
Started Aug 31, 2026, 02:42 PM UTC· resolved Aug 31, 2026, 06:06 PM UTC
- investigating Aug 31, 2026, 02:42 PM UTC
Hyland is aware of OnBase Performance Degradation. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Aug 31, 2026, 02:50 PM UTC
Hyland has identified the cause of the slowness affecting the OnBase application in the IAD datacenter. We are actively implementing a fix and taking steps to mitigate impact. We will continue to share updates as progress is made. Thank you for your continued patience.
- monitoring Aug 31, 2026, 03:32 PM UTC
Hyland has implemented the fix for the slowness affecting the OnBase application in the IAD datacenter. We are continuing to monitor the environment to validate performance and ensure the issue remains resolved. We will provide further updates as monitoring continues. Thank you for your continued patience.
- resolved Aug 31, 2026, 06:06 PM UTC
Hyland has confirmed that the issue has been resolved and services are operating as expected. No further service impact has been observed. If you continue to experience any issues, please contact Hyland’s first line of support for assistance.
Major August 24, 2026 (Status: Resolved) - Increased error rates have been identified 1d Melbourne, Australia (MEL), Toronto, Canada (D01), Sydney, Australia (BWU)
Started Aug 24, 2026, 04:09 PM UTC· resolved Aug 25, 2026, 05:07 PM UTC
- investigating Aug 24, 2026, 04:09 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- investigating Aug 24, 2026, 05:44 PM UTC
Hyland is continuing to investigate this issue on the highest priority. More information will be made available as Hyland's investigation continues.
- investigating Aug 24, 2026, 06:38 PM UTC
Hyland continues to investigate intermittent service disruptions affecting some customers. Our technical teams are addressing the remaining impact and monitoring service stability. Additional updates will be provided as more information becomes available.
- investigating Aug 24, 2026, 07:41 PM UTC
Hyland has engaged the appropriate vendors and is actively working to identify the cause of the issue. Our teams continue to investigate and monitor service stability. Additional updates will be provided as more information becomes available.
- investigating Aug 24, 2026, 09:06 PM UTC
Hyland is actively engaged with the appropriate vendor to investigate the cause of the issue and restore full service. Additional updates will be provided as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.
- investigating Aug 24, 2026, 10:28 PM UTC
Hyland remains actively engaged with the appropriate vendor to investigate the cause of the issue. We will provide additional updates as more information becomes available.
- identified Aug 24, 2026, 10:38 PM UTC
Hyland’s vendor has identified the cause of the issue. Hyland is actively working to implement a fix and mitigate customer impact. We will continue to provide updates as progress is made. Thank you for your continued patience.
- identified Aug 24, 2026, 11:50 PM UTC
Hyland is actively working to implement a fix and mitigate customer impact. We will continue to provide updates as progress is made. Thank you for your continued patience.
- identified Aug 25, 2026, 12:40 AM UTC
Hyland observed that the previously applied fix provided temporary relief, but the issue has resurfaced. We are actively working to implement a permanent resolution and minimize customer impact. We will continue to provide updates as progress is made. Thank you for your continued patience.
- investigating Aug 25, 2026, 01:51 AM UTC
Hyland has determined that the previously applied fix did not fully resolve the issue. We remain actively engaged with our vendor and continue to investigate the underlying cause with the highest priority. Additional updates will be provided as more information becomes available.
- identified Aug 25, 2026, 04:14 AM UTC
Hyland has implemented a fix and validated successful results in one datacenter. We are actively working to apply the fix across the remaining affected environment and continue mitigation efforts to reduce customer impact. We will provide additional updates as progress is made. Thank you for your continued patience.
- monitoring Aug 25, 2026, 05:52 AM UTC
Hyland has successfully applied the fix, and the majority of affected datacenters are now operational. We are continuing to monitor the environment closely to ensure stability and will provide further updates if necessary. Thank you for your patience.
- monitoring Aug 25, 2026, 08:55 AM UTC
Hyland has successfully applied the fix across all affected datacenters, and all services are now fully operational. Validation has been completed, and no further impact is being observed. We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.
- monitoring Aug 25, 2026, 01:26 PM UTC
Hyland continues to monitor service stability to ensure full resolution. We will provide a final update once we confirm that service has been fully restored. Thank you for your patience and understanding throughout the incident.
- resolved Aug 25, 2026, 05:07 PM UTC
Hyland has confirmed that the issue has been resolved and services are operating as expected. No further service impact has been observed. Hyland will continue standard monitoring to ensure ongoing stability. If you continue to experience any issues, please contact Hyland’s first line of support for assistance.
Major August 24, 2026 Resolved – SYD Datacenter Power Issue. 6h 20m Sydney, Australia (SYD)
Started Aug 24, 2026, 06:48 AM UTC· resolved Aug 24, 2026, 01:08 PM UTC
- identified Aug 24, 2026, 06:48 AM UTC
Hyland is aware of a power issue affecting the SYD data center. Customers may experience intermittent interruptions to their solutions while the data center technical teams work to resolve the issue. We are actively working with the data center team to investigate the issue and restore stable service as quickly as possible. We will provide the next update by 9:00 AM EST, or sooner if additional information becomes available.
- resolved Aug 24, 2026, 01:08 PM UTC
The SYD datacenter power issue has been resolved, and all impacted solutions have been restored to normal operation. Hyland has confirmed platform stability and will continue to monitor the environment. No additional customer impact is expected. If you continue to experience issues, please contact Hyland Support for assistance.
Notice August 17, 2026 (Status: Resolved) - Outbound emails from OnBase are currently not being delivered as expected 19m Arlington, USA (DCA)
Started Aug 17, 2026, 12:52 PM UTC· resolved Aug 17, 2026, 01:12 PM UTC
- monitoring Aug 17, 2026, 12:52 PM UTC
Hyland is aware of an issue affecting the delivery of outbound emails generated by OnBase. A fix has been implemented and outbound email delivery appears to have been restored. Technical teams are actively monitoring the environment to confirm service stability and ensure there is no further impact. We will provide a final update once monitoring is complete.
- resolved Aug 17, 2026, 01:12 PM UTC
The issue affecting outbound email delivery from OnBase has been resolved. If you continue to experience any issues, please contact Hyland’s first line of support for further assistance.
Minor August 5, 2026 Resolved - WOPI, Sharebase, Fulltext Service Outage 3h 7m Ashburn, USA (IAD), Boyers, USA (PIT)
Started Aug 05, 2026, 05:46 PM UTC· resolved Aug 05, 2026, 08:53 PM UTC
- investigating Aug 05, 2026, 05:46 PM UTC
An issue has been identified with WOPI document rendering. Hyland is investigating the issue with the highest priority. Additional details will be provided as they become available.
- identified Aug 05, 2026, 06:11 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- identified Aug 05, 2026, 06:59 PM UTC
We have identified an issue affecting WOPI, ShareBase, and FullText services and are actively engaged in resolution efforts.
- identified Aug 05, 2026, 07:11 PM UTC
Sharebase services have been restored, Hyland is continuing to work towards resolving the remaining issues affecting WOPI and FullText services.
- monitoring Aug 05, 2026, 08:39 PM UTC
Hyland has implemented a fix for the issue and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.
- resolved Aug 05, 2026, 08:53 PM UTC
Hyland has fully resolved the issue. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Notice June 30, 2026 Resolved - Outbound Email Service Disruption – Richmond, USA (RIC)
Started Jun 30, 2026, 05:59 PM UTC· resolved Jun 30, 2026, 05:59 PM UTC
- resolved Jun 30, 2026, 05:59 PM UTC
Hyland was made aware of outbound email service disruption. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.
Minor June 17, 2026 (Resolved) Degraded SFTP performance has been identified 1h 54m Boyers, USA (PIT)
Started Jun 17, 2026, 02:46 PM UTC· resolved Jun 17, 2026, 04:40 PM UTC
- investigating Jun 17, 2026, 02:46 PM UTC
Hyland is aware of degraded SFTP performance. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Jun 17, 2026, 03:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 17, 2026, 04:13 PM UTC
Performance has returned to normal levels and Hyland believes the issue is resolved. We will continue to monitor for any issues.
- resolved Jun 17, 2026, 04:40 PM UTC
This incident has been resolved.
Notice June 3, 2026 Resolved - Increased error rates have been identified 1h 2m
Started Jun 03, 2026, 05:39 PM UTC· resolved Jun 03, 2026, 06:42 PM UTC
- investigating Jun 03, 2026, 05:39 PM UTC
Hyland is aware of increased error rates regarding Hyland Office Broker. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Jun 03, 2026, 06:23 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- resolved Jun 03, 2026, 06:42 PM UTC
This incident has been resolved.
Minor May 18, 2026 (Status: Resolved) - Increased error rates in PIT data center 29m Boyers, USA (PIT)
Started May 18, 2026, 08:09 PM UTC· resolved May 18, 2026, 08:38 PM UTC
- monitoring May 18, 2026, 08:09 PM UTC
We have detected an increase in error rates for a subset of customers in the PIT datacenter. A fix has been applied and we are monitoring to ensure resolution.
- resolved May 18, 2026, 08:38 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Minor May 15, 2026 (Status: Resolved) Increased error rates have been identified - PIT 37m Boyers, USA (PIT)
Started May 15, 2026, 06:49 PM UTC· resolved May 15, 2026, 07:27 PM UTC
- investigating May 15, 2026, 06:49 PM UTC
Hyland is aware of increased error rates in the PIT data center. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- resolved May 15, 2026, 07:27 PM UTC
Hyland has identified and resolved the issue. If you continue to have any issues please contact your first line of Hyland support.
Major May 15, 2026 (Status: Resolved) Connectivity Issues - DCA 4h Arlington, USA (DCA)
Started May 15, 2026, 03:36 PM UTC· resolved May 15, 2026, 07:37 PM UTC
- investigating May 15, 2026, 03:36 PM UTC
Hyland is aware of ongoing issues within the DCA data center. More information will be provided when available.
- investigating May 15, 2026, 04:31 PM UTC
Hyland is continuing to investigate this issue on the highest priority. More information will be made available as Hyland's investigation continues.
- monitoring May 15, 2026, 05:27 PM UTC
A fix has been applied, and early signs of improvement are being observed. Hyland will continue to track the situation closely and provide updates as needed.
- resolved May 15, 2026, 07:37 PM UTC
System connectivity has been restored and is currently stable following the applied fix. Should you continue to experience any issues, please contact your first line of support for further assistance.
Critical May 15, 2026 (Status: Resolved) Increased error rates have been identified in AKL Datacenter 3d Auckland, New Zealand (AKL)
Started May 15, 2026, 01:42 PM UTC· resolved May 18, 2026, 02:16 PM UTC
- identified May 15, 2026, 01:42 PM UTC
The datacenter vendor has identified the issue and is actively working on a resolution. Additional details will be shared as they become available.
- monitoring May 15, 2026, 01:58 PM UTC
Performance improvements have been observed, and system stability continues to trend in a positive direction. Teams remain actively engaged in monitoring the environment and will share additional updates as more information becomes available.
- resolved May 18, 2026, 02:16 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Minor May 12, 2026 (Status: Resolved) Increased error rates have been identified - IAD 13d 22h Ashburn, USA (IAD)
Started May 12, 2026, 02:52 PM UTC· resolved May 26, 2026, 01:30 PM UTC
- investigating May 12, 2026, 02:52 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- investigating May 12, 2026, 05:22 PM UTC
Hyland is engaging the vendor to investigate the issue. Further updates will be provided as additional information becomes available. The next update will be shared by May 12, 2026 at 3:00 PM ET.
- investigating May 12, 2026, 06:54 PM UTC
Hyland has escalated with the vendor to investigate the issue with the highest priority. The next update will be shared by May 12, 2026 at 5:00pm ET.
- investigating May 12, 2026, 07:53 PM UTC
Investigation continues in coordination with the vendor, and improvements to overall solution stability have been observed. The next update will be provided by May 13, 2026 at 5:00 PM ET, or sooner if additional information becomes available.
- investigating May 13, 2026, 07:50 PM UTC
Hyland has identified the underlying issue and is actively collaborating with its vendor to implement a resolution. The next update will be provided by May 14, 2026 at 5:00 PM ET, or sooner if additional information becomes available.
- identified May 13, 2026, 07:51 PM UTC
Hyland has identified the underlying issue and is actively collaborating with its vendor to implement a resolution. The next update will be provided by May 14, 2026 at 5:00 PM ET, or sooner if additional information becomes available.
- identified May 14, 2026, 07:43 PM UTC
Hyland has identified a resolution, and are currently in the planning stages with a target implementation date of 5/24. The next update will be provided by May 20, 2026 at 5:00 PM ET, or sooner if additional information becomes available.
- identified May 20, 2026, 07:50 PM UTC
Hyland is planning to roll out a fix, with a target implementation date of May 24, 2026. The next update will be provided by May 24 at 6:00 AM ET, or sooner if additional information becomes available.
- monitoring May 24, 2026, 08:40 AM UTC
Hyland has implemented the fix and is currently monitoring to ensure full resolution. The next update will be provided at 10:00 AM ET, or sooner if additional information becomes available.
- monitoring May 24, 2026, 12:46 PM UTC
Systems continue to remain stable following the implemented fix. The next update will be provided on May 26 at 9:30 AM ET, or sooner if additional information becomes available.
- resolved May 26, 2026, 01:30 PM UTC
Hyland has remediated the issue. Further monitoring indicates that systems remain stable and performance nominal. If you continue to have any issues please contact your first line of Hyland support.
Major May 11, 2026 (Status: Resolved) SFTP Connection issues in QEF datacenter 2h AWS Frankfurt (AMS/QEF)
Started May 11, 2026, 07:33 PM UTC· resolved May 11, 2026, 09:34 PM UTC
- identified May 11, 2026, 07:33 PM UTC
Hyland has identified an issue impacting SFTP connectivity for a subset of customers in the QEF datacenter. The team is actively working to resolve the issue.
- identified May 11, 2026, 09:20 PM UTC
Hyland is continuing to work on a fix for the issue. We will provide updates as more information becomes available.
- resolved May 11, 2026, 09:34 PM UTC
The issue with SFTP Connections in QEF datacenter has been resolved. If issues still persist, please contact your first line of support.
Notice May 8, 2026 (Status: Resolved) Degraded Performance in DCA 1d 5h Arlington, USA (DCA)
Started May 08, 2026, 01:29 AM UTC· resolved May 09, 2026, 06:36 AM UTC
- monitoring May 08, 2026, 01:29 AM UTC
AWS has advised that a thermal event is impacting parts of us-east-1. As a result this may cause degraded performance until it is fully resolved by the vendor. We are monitoring closely at this time.
- monitoring May 08, 2026, 12:49 PM UTC
AWS has confirmed a power and thermal event impacting a single Availability Zone in US-EAST-1. Recovery is in progress with signs of improvement; some services may remain degraded. AWS expects several hours for full restoration. Hyland is actively monitoring and will provide updates as they become available.
- resolved May 09, 2026, 06:36 AM UTC
AWS has confirmed that the incident in a single Availability Zone (US‑EAST‑1) caused by a thermal event has been resolved. Hyland has validated that all of our services are fully operational. We appreciate your patience and understanding during this event. If you continue to experience any issues, please reach out to our first line of support.
Major May 7, 2026 Resolved: Intermittent solution connectivity - AKL 1h 59m Auckland, New Zealand (AKL)
Started May 07, 2026, 01:41 AM UTC· resolved May 07, 2026, 03:41 AM UTC
- investigating May 07, 2026, 01:41 AM UTC
We have received reports of intermittent connection issues in the AKL datacenter. We are currently investigating this matter.
- identified May 07, 2026, 02:51 AM UTC
The issue has been identified and a fix is being put in place to mitigate the connectivity errors.
- resolved May 07, 2026, 03:41 AM UTC
The issue with intermittent connectivity has been resolved. If issues continue to be experienced, please reach out to your first line of support.
Minor May 4, 2026 (Status: Resolved) Increased error rates have been identified in IAD Datacenter. 7d 2h Ashburn, USA (IAD)
Started May 04, 2026, 04:52 PM UTC· resolved May 11, 2026, 07:12 PM UTC
- investigating May 04, 2026, 04:52 PM UTC
Hyland is aware of increased error rates in IAD Datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- investigating May 04, 2026, 06:02 PM UTC
Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.
- investigating May 04, 2026, 07:14 PM UTC
Hyland is still actively investigating the issue with the highest priority. Additional details will be provided as they become available. Thank you for your patience.
- investigating May 04, 2026, 08:20 PM UTC
Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.
- investigating May 04, 2026, 09:03 PM UTC
Hyland is still investigating the issue with the highest priority. Next update will be provided by tomorrow, May 5th, 10am Eastern.
- investigating May 05, 2026, 07:48 AM UTC
Hyland is still actively investigating the issue with the highest priority. Additional details will be provided as they become available.Thank you for your patience.
- identified May 05, 2026, 01:18 PM UTC
Hyland has identified the issue and is actively working with the vendor on remediation with the highest priority. Additional updates will be shared as they become available.
- identified May 05, 2026, 03:28 PM UTC
Hyland continues to work with the vendor on remediation with the highest priority. Additional updates will be shared as they become available.
- identified May 05, 2026, 08:50 PM UTC
Hyland remains fully engaged with the vendor to drive remediation efforts as the highest priority. The next update will be shared by 1:00 PM ET tomorrow.
- identified May 06, 2026, 04:27 PM UTC
Mitigating steps are currently being implemented to address this issue, with a focus on long term stability. Hyland remains actively engaged with the vendor during this process and we will share the next update at 4:00pm Eastern.
- identified May 06, 2026, 07:54 PM UTC
Planned data center changes are being prepared to reinforce long‑term stability, while teams continue to work with the vendor. The next update will be provided at 10:00AM Eastern on May 7th.
- identified May 07, 2026, 02:17 PM UTC
The issue has been identified, and teams are actively working toward a solution with long‑term stability as the priority. The next update will be provided at 4:00 PM ET on May 7.
- identified May 07, 2026, 05:03 PM UTC
A solution has been identified, and teams are actively working toward implementation this weekend, with long-term stability as the priority. The next update will be shared via Statuspage at 11:00 PM ET on May 9.
- monitoring May 10, 2026, 02:25 AM UTC
Hyland has successfully implemented a solution this evening and we will continue monitoring to ensure full resolution. An update will be provided by Monday, 5/11, 11:00 AM ET
- monitoring May 11, 2026, 02:14 PM UTC
Monitoring continues to indicate that Saturday's changes were successful, along with no reports of issues from Customers. Hyland will continue to monitor through the day and will provide an update by Monday, 5/11, 4:00 PM ET
- monitoring May 11, 2026, 02:14 PM UTC
We are continuing to monitor for any further issues.
- resolved May 11, 2026, 07:12 PM UTC
Hyland has fully resolved the issue affecting IAD Datacenter. Systems are operating normally, and we are no longer observing any related errors or disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Minor April 26, 2026 Hyland is aware of increased error rates in IAD Datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available. 2h 34m Ashburn, USA (IAD)
Started Apr 26, 2026, 03:44 PM UTC· resolved Apr 26, 2026, 06:19 PM UTC
- investigating Apr 26, 2026, 03:44 PM UTC
Hyland is aware of increased error rates in IAD Datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Apr 26, 2026, 04:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 26, 2026, 05:17 PM UTC
Hyland has implemented a fix for the issue and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.
- resolved Apr 26, 2026, 06:19 PM UTC
Hyland has fully resolved the issue. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Notice April 7, 2026 Resolved - Increased Errors with Sharebase US 3h 12m
Started Apr 07, 2026, 01:41 PM UTC· resolved Apr 07, 2026, 04:54 PM UTC
- investigating Apr 07, 2026, 01:41 PM UTC
Hyland is currently investigating reports of Sharebase US login issues. Updates will be provided as more information is available.
- investigating Apr 07, 2026, 01:42 PM UTC
We are continuing to investigate this issue.
- identified Apr 07, 2026, 02:40 PM UTC
Hyland has identified the issue, and are working on a resolution.
- monitoring Apr 07, 2026, 03:36 PM UTC
Hyland has identified the issue and has implemented a fix. We will continue to Monitor the issue to ensure the resolution
- resolved Apr 07, 2026, 04:54 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Major March 22, 2026 (Status: Resolved) Multiple IAD customers are unable to login to OnBase application 1h 6m Ashburn, USA (IAD)
Started Mar 22, 2026, 01:06 PM UTC· resolved Mar 22, 2026, 02:12 PM UTC
- investigating Mar 22, 2026, 01:06 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Mar 22, 2026, 01:33 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- monitoring Mar 22, 2026, 01:57 PM UTC
Hyland believes the issue is resolved. We are still actively monitoring.
- resolved Mar 22, 2026, 02:12 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Major December 18, 2025 (Status: Resolved) - Hyland Gov Cloud Customers are unable to access Thick client and configuration 18d 2h Richmond, USA (RIC)
Started Dec 18, 2025, 01:22 PM UTC· resolved Jan 05, 2026, 03:34 PM UTC
- investigating Dec 18, 2025, 01:22 PM UTC
Hyland is aware of Hyland Gov customers having issues with accessing Thick client and configuration. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Dec 18, 2025, 01:30 PM UTC
Hyland has identified the cause of the issue affecting Hyland Gov Cloud customers accessing the Citrix Thick client and configuration. We are working on implementing a fix and mitigating the impact. We will continue to provide updates as progress is made. Thank you for your continued patience.
- identified Dec 18, 2025, 03:30 PM UTC
Hyland has engaged Citrix Partner on implementing a fix and mitigating the impact. We will continue to provide updates as progress is made. Thank you for your continued patience.
- identified Dec 18, 2025, 07:41 PM UTC
The issue has been identified as an upstream Citrix partner issue. Our partner is actively working on a fix. Hyland is monitoring the situation and will provide updates as they become available. Thank you for your continued patience.
- identified Dec 19, 2025, 08:54 AM UTC
We are continuing to work on the ongoing issue and we shall revert back to you as soon as we have more updates.
- identified Dec 19, 2025, 05:14 PM UTC
Our partner, Citrix, is actively working on a fix. Hyland is monitoring the situation and will provide updates as they become available. Thank you for your continued patience.
- identified Dec 19, 2025, 10:25 PM UTC
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/22 @11 AM EST, or sooner if there are any significant developments.
- identified Dec 22, 2025, 01:48 PM UTC
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/23 @11 AM EST, or sooner if there are any significant developments.
- identified Dec 23, 2025, 03:58 PM UTC
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/26 @11 AM EST, or sooner if there are any significant developments.
- identified Dec 26, 2025, 03:02 PM UTC
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/29 @11 AM EST, or sooner if there are any significant developments.
- identified Dec 29, 2025, 03:02 PM UTC
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/30 @11 AM EST, or sooner if there are any significant developments.
- identified Dec 30, 2025, 04:11 PM UTC
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/30 @4PM EST, or sooner if there are any significant developments.
- identified Dec 30, 2025, 09:05 PM UTC
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 12/31 @11AM EST, or sooner if there are any significant developments.
- identified Dec 31, 2025, 04:02 PM UTC
Our partner, Citrix, is continuing to work internally to implement a fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 1/2/26 @11AM EST, or sooner if there are any significant developments.
- identified Jan 02, 2026, 03:06 PM UTC
Our partner, Citrix, is making progress on the fix. Thank you for your patience and understanding throughout the incident. The next update will be provided on 1/5/26 @11AM EST, or sooner as they become available.
- monitoring Jan 02, 2026, 05:00 PM UTC
Our partner, Citrix, has implemented a fix for the issue and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.
- resolved Jan 05, 2026, 03:34 PM UTC
Hyland has fully resolved the issue affecting Citrix. Systems are operating normally, and we are no longer observing any related errors or disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.