This is a TEST
Affected: ESET Business Account
Timeline · 1 update
- investigating May 26, 2026, 12:21 PM UTC
This is just a TEST.
ESET Outage History
ESET is up right nowESET had 50 outages in the last 2 years totaling 931h 44m of downtime — averaging 2.1 incidents per month.
There were 50 ESET outages since January 1, 2025 totaling 931h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
ESET PROTECT EU: Performance degradation
Affected: Europe, Africa, Asia Pacific
Timeline · 4 updates
- investigating May 04, 2026, 02:15 PM UTC
Customers might see outdated data in their Computers page in web console.
- investigating May 05, 2026, 03:17 AM UTC
Currently the performance is reportedly restored.
- investigating May 05, 2026, 03:18 AM UTC
Currently the performance is reportedly restored.
- resolved May 05, 2026, 07:12 AM UTC
The issue was resolved.
Provisioning affected in EU region
Affected: Europe, Africa, Asia Pacific
Timeline · 5 updates
- identified Apr 30, 2026, 03:18 PM UTC
Outage on Azure side makes provisioning of new ESET Inspect instances impossible and instances could be unavailable after changes in license (change of tier or number of seats)
- identified May 01, 2026, 07:14 AM UTC
Fix will be rolled out.
- monitoring May 02, 2026, 08:23 AM UTC
No recent reports have been observed. We continue to monitor the situation.
- monitoring May 02, 2026, 08:36 AM UTC
We are continuing to monitor for any further issues.
- resolved May 04, 2026, 08:56 AM UTC
The issue has been resolved.
Live Installer may fail to run
Affected: Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany
Timeline · 3 updates
- investigating Apr 20, 2026, 08:15 AM UTC
Live Installers generated in ESET PROTECT may fail with the error "An invalid response received from the server". We will provide more updates in due course.
- monitoring Apr 20, 2026, 10:18 AM UTC
The issue was fixed. We will continue to monitor the behavior.
- resolved Apr 20, 2026, 01:05 PM UTC
The issue has been resolved.
Enrollment of Android devices in Device Owner mode fails
Affected: Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany
Timeline · 4 updates
- investigating Mar 13, 2026, 12:20 PM UTC
We are investigating reports of failed enrollments of Android devices in Device Owner mode. Customers may see the message "Something went wrong" when trying to enroll a device.
- identified Mar 13, 2026, 02:54 PM UTC
A fix has been deployed by our development team.
- monitoring Mar 13, 2026, 03:08 PM UTC
A fix has been deployed and we are monitoring the situation.
- resolved Mar 13, 2026, 07:03 PM UTC
This incident has been resolved.
ESET PROTECT: degraded performance of the consoles hosted in EU
Affected: Europe, Africa, Asia Pacific
Timeline · 6 updates
- investigating Mar 10, 2026, 09:40 AM UTC
We are investigating reports of a degraded performance of the ESET PROTECT consoles hosted in the EU region.
- identified Mar 10, 2026, 07:43 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 10, 2026, 07:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 10, 2026, 07:48 PM UTC
A fix has been deployed by our development team.
- monitoring Mar 10, 2026, 07:49 PM UTC
A fix has been deployed by our development team.
- resolved Mar 10, 2026, 07:49 PM UTC
This incident has been resolved.
ESET LiveGrid intermittent connectivity issues
Affected: ESET LiveGrid®
Timeline · 4 updates
- investigating Mar 06, 2026, 02:23 PM UTC
We are currently investigating intermittent issues with connectivity to ESET LiveGrid servers. Customers may see "The ESET LiveGrid servers cannot be reached" in their security products.
- identified Mar 06, 2026, 03:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 06, 2026, 03:49 PM UTC
Issue has been identified and fixed, connectivity with ESET LiveGrid servers should be working again.
- resolved Mar 09, 2026, 09:12 AM UTC
This incident has been resolved.
ESET PROTECT in EU: "Login failed: Communication error" on login attempt
Affected: Europe, Africa, Asia Pacific
Timeline · 3 updates
- investigating Mar 04, 2026, 07:59 AM UTC
Some customers might experience "Login failed: Communication error" errors on login attempt to the ESET PROTECT consoles hosted in the EU cloud region. We are working on resolution of the issue with a priority, updates will be provided once available.
- monitoring Mar 04, 2026, 08:21 AM UTC
The issue has been addressed. We apologize for the inconvenience caused by this.
- resolved Mar 04, 2026, 08:26 AM UTC
This incident has been resolved.
EP | Machines hosted in cloud can't enroll
Affected: Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany
Timeline · 6 updates
- investigating Feb 18, 2026, 10:25 AM UTC
Devices can't be enrolled in ESET PROTECT.
- identified Feb 18, 2026, 10:30 AM UTC
Devices can't be enrolled in ESET PROTECT. We are actively working on a fix and will provide updates as they become available.
- identified Feb 18, 2026, 10:33 AM UTC
A root cause of the issue has been identified, we are working on a fix
- identified Feb 18, 2026, 10:42 AM UTC
A fix has been deployed by our development team. Customers are asked to verify whether the issue is resolved. Further investigation will continue if needed.
- monitoring Feb 18, 2026, 10:42 AM UTC
A fix has been deployed by our development team. Customers are asked to verify whether the issue is resolved. Further investigation will continue if needed.
- resolved Feb 18, 2026, 02:19 PM UTC
This incident has been resolved.
ESET PROTECT: Customers may encounter an error when trying to save Syslog settings in EU
Affected: Europe, Africa, Asia Pacific
Timeline · 5 updates
- investigating Jan 30, 2026, 12:47 PM UTC
Customers may encounter an error when trying to save Syslog settings in ESET PROTECT.
- identified Jan 30, 2026, 03:40 PM UTC
The issue has been identified, and we are working on a fix. The issue only affects ESET PROTECT instances in the EU region.
- identified Jan 30, 2026, 07:31 PM UTC
The issue has been identified, and a fix is currently being rolled out gradually to all affected ESET PROTECT instances.
- monitoring Feb 02, 2026, 10:01 AM UTC
The issue has been resolved. We continue to monitor the behavior.
- resolved Feb 02, 2026, 11:29 AM UTC
This incident has been resolved.
ESET PROTECT: Unable to work after logging in
Affected: Europe, Africa, Asia PacificCanada
Timeline · 4 updates
- identified Jan 29, 2026, 07:43 PM UTC
Some customers have reported issues after logging in to ESET PROTECT. We are actively working on a fix and will provide updates as they become available.
- identified Jan 30, 2026, 07:06 AM UTC
A fix has been deployed by our development team. Customers are asked to verify whether the issue is resolved. Further investigation will continue if needed.
- monitoring Jan 30, 2026, 12:42 PM UTC
The issue has been resolved. We will continue to monitor the behavior.
- resolved Jan 30, 2026, 07:19 PM UTC
This incident has been resolved.
Initial Syslog configuration does not work in the US region.
Affected: Americas, Oceania
Timeline · 2 updates
- investigating Jan 23, 2026, 08:36 PM UTC
Initial Syslog configuration does not work for ESET PROTECT in the US region. Existing Syslog connections function correctly, but editing the configuration does not.
- resolved Jan 26, 2026, 10:36 AM UTC
This incident has been resolved.
SMS and push authentication messages not working in ESET Secure Authentication
Timeline · 4 updates
- identified Jan 21, 2026, 08:58 AM UTC
SMS and push authentication messages are currently not working in ESET Secure Authentication. We are working on restoring the functionality as soon as possible.
- identified Jan 21, 2026, 11:34 AM UTC
While we continue to work on this issue, we'd like to remind you that generating one-time passwords in the application is not affected.
- monitoring Jan 21, 2026, 01:15 PM UTC
The issue was resolved and both SMS messages and push notifications are functional again.
- resolved Jan 21, 2026, 02:13 PM UTC
This incident has been resolved.
ESET Cloud Office Security: Some of the login attempts may fail
Affected: Europe, Africa, Asia Pacific, JapanEurope, Africa, Asia Pacific, JapanAmericas, OceaniaAmericas, OceaniaCanadaCanadaGermanyGermany
Timeline · 3 updates
- investigating Dec 12, 2025, 11:36 AM UTC
We are investigating reports of issues with logging into the ESET Cloud Office Security. Some of the login attempts are failing with HTTP errors 400 or 500.
- monitoring Dec 12, 2025, 12:22 PM UTC
The ESET Cloud Office Security services are up and running. We will continue to monitor the health of the services over the next few hours. We apologize for the inconvenience this has caused.
- resolved Dec 12, 2025, 05:47 PM UTC
This incident has been resolved.
ESET MSP Administrator login issues
Affected: ESET MSP Administrator
Timeline · 4 updates
- investigating Dec 11, 2025, 11:20 AM UTC
We received reports that some users may experience failed login attempts related to ESET MSP Administrator. We will provide more updates in due course.
- identified Dec 11, 2025, 11:44 AM UTC
A root cause of the issue has been identified, we are working on a fix.
- monitoring Dec 11, 2025, 12:04 PM UTC
The issue has been resolved. We will continue to monitor the behavior.
- resolved Dec 12, 2025, 09:08 AM UTC
This incident has been resolved.
ESET PROTECT Hub Major Outage
Affected: ESET PROTECT Hub
Timeline · 4 updates
- investigating Dec 10, 2025, 12:59 PM UTC
Platform upgrade is still in progress
- investigating Dec 10, 2025, 01:07 PM UTC
Platform upgrade is still in progress
- monitoring Dec 10, 2025, 01:16 PM UTC
ESET Protect Hub is upgraded and running
- resolved Dec 10, 2025, 07:14 PM UTC
This incident has been resolved.
ESET Inspect instances may experience degraded performance
Affected: Japan
Timeline · 12 updates
ESET Inspect instances may be unavailable for the US and Japan regions
Affected: Americas, Oceania
Timeline · 8 updates
- investigating Nov 12, 2025, 09:30 PM UTC
We are investigating issue with login into ESET Inspect instances mostly for the US region and partially for the JP region too.
- identified Nov 13, 2025, 05:51 PM UTC
• Japan region is fully restored and stable. • Other regions are undergoing restoration efforts, but stability is not yet achieved. We cannot provide a firm ETA for full global stability yet. Restoration is ongoing, and updates will follow as soon as progress is confirmed.
- identified Nov 13, 2025, 06:13 PM UTC
• JPN and EU regions are fully restored and stable. • US, CA & DE datacenters are undergoing restoration efforts, but stability is not yet achieved. Next update in 2 hours.
- monitoring Nov 13, 2025, 07:43 PM UTC
Currently, all 5 regions, including the latest Noram and Canada since 90min, US 45min, are stable. We will monitor it for next 2h.
- investigating Nov 13, 2025, 09:27 PM UTC
We are currently investigating this issue.
- investigating Nov 13, 2025, 09:32 PM UTC
We are experiencing some random instabilities in the US area and are currently working together with the MS Azure team on identifying the root cause.
- monitoring Nov 14, 2025, 01:01 PM UTC
We're identified the issue and monitoring the situation now.
- resolved Nov 17, 2025, 10:07 AM UTC
This incident has been resolved.
Login issues with multiple services
Affected: Europe, Africa, Asia Pacific, JapanEurope, Africa, Asia PacificEurope, Africa, Asia PacificEurope, Africa, Asia PacificEurope, Africa, Asia Pacific, JapanAmericas, OceaniaAmericas, OceaniaAmericas, OceaniaAmericas, OceaniaJapanJapanCanadaCanadaAmericas, OceaniaCanadaCanadaGermanyGermanyCanadaGermanyGermanyGermanyESET PROTECT HubESET Business AccountESET MSP Administrator
Timeline · 3 updates
- investigating Nov 07, 2025, 03:55 PM UTC
We have received reports of issues with login to multiple ESET online services.
- monitoring Nov 07, 2025, 04:34 PM UTC
The issue has been resolved. We continue to monitor the situation.
- resolved Nov 08, 2025, 07:36 AM UTC
This incident has been resolved.
ESET PROTECT: Log in and performance issues
Affected: Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany
Timeline · 3 updates
- investigating Nov 05, 2025, 09:45 AM UTC
We are investigating reports of issues with logging into ESET PROTECT and a degraded performance of the console.
- monitoring Nov 05, 2025, 12:20 PM UTC
The issue has been resolved. We continue to monitor the situation.
- resolved Nov 05, 2025, 04:39 PM UTC
This incident has been resolved.
ESET Secure Authentication - push authentication may fail
Affected: Europe, Africa, Asia PacificAmericas, OceaniaCanadaGermany
Timeline · 3 updates
- investigating Oct 20, 2025, 11:01 AM UTC
We are investigating reports of failing authentication in ESET Secure Authentication via push notifications. We will provide updates when more information is available.
- monitoring Oct 20, 2025, 01:55 PM UTC
The issue has been mitigated and push authentication should work again.
- resolved Oct 20, 2025, 03:19 PM UTC
This incident has been resolved.
ESET PROTECT: Agent replication may fail with 502 error
Affected: Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany
Timeline · 3 updates
- investigating Oct 20, 2025, 09:13 AM UTC
We are investigating reports of HTTP errors 502 received on Agent's attempt to connect to the ESET PROTECT servers. You may notice that the Last connected time is not current.
- monitoring Oct 20, 2025, 09:49 AM UTC
A fix was deployed and we are monitoring the behavior.
- resolved Oct 20, 2025, 11:13 AM UTC
This incident has been resolved.
Registration of new accounts might fail
Affected: ESET PROTECT Hub
Timeline · 4 updates
- investigating Oct 17, 2025, 11:32 AM UTC
Registration of new ESET PROTECT Hub accounts might fail for some users. We are currently investigating this issue.
- identified Oct 17, 2025, 12:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 17, 2025, 03:58 PM UTC
Fix has been implemented, we are monitoring the situation.
- resolved Oct 20, 2025, 08:35 AM UTC
This incident has been resolved.
ESET Cloud Office Security outage
Affected: Europe, Africa, Asia Pacific, JapanEurope, Africa, Asia Pacific, JapanAmericas, OceaniaAmericas, OceaniaCanadaCanadaGermanyGermany
Timeline · 3 updates
- identified Oct 08, 2025, 10:51 AM UTC
We have identified an outage of ESET Cloud Office Security. Currently no items are scanned. We will provide updates in due course.
- monitoring Oct 08, 2025, 01:56 PM UTC
The affected services should be restored, we continue to monitor the situation.
- resolved Oct 08, 2025, 02:40 PM UTC
This incident has been resolved.
ESET Cloud Office Security is unavailable in US region
Affected: Americas, OceaniaAmericas, Oceania
Timeline · 3 updates
- investigating Sep 16, 2025, 04:46 PM UTC
We detected outage affecting all related ESET Cloud Office Security located in US region. The issue is under investigation.
- monitoring Sep 16, 2025, 06:49 PM UTC
We have identified the issue and we're monitoring the situation.
- resolved Sep 25, 2025, 07:49 AM UTC
This incident has been resolved.