ESET incident

SMS and push authentication messages not working in ESET Secure Authentication

Major Resolved View vendor source →

ESET experienced a major incident on January 21, 2026, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 08:58 AM UTC
Resolved
Jan 21, 2026, 02:13 PM UTC
Duration
5h 15m
Detected by Pingoru
Jan 21, 2026, 08:58 AM UTC

Update timeline

  1. identified Jan 21, 2026, 08:58 AM UTC

    SMS and push authentication messages are currently not working in ESET Secure Authentication. We are working on restoring the functionality as soon as possible.

  2. identified Jan 21, 2026, 11:34 AM UTC

    While we continue to work on this issue, we'd like to remind you that generating one-time passwords in the application is not affected.

  3. monitoring Jan 21, 2026, 01:15 PM UTC

    The issue was resolved and both SMS messages and push notifications are functional again.

  4. resolved Jan 21, 2026, 02:13 PM UTC

    This incident has been resolved.