ESET incident

ESET PROTECT: Agent replication may fail with 502 error

Major Resolved View vendor source →

ESET experienced a major incident on October 20, 2025 affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:13 AM UTC
Resolved
Oct 20, 2025, 11:13 AM UTC
Duration
2h
Detected by Pingoru
Oct 20, 2025, 09:13 AM UTC

Affected components

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany

Update timeline

  1. investigating Oct 20, 2025, 09:13 AM UTC

    We are investigating reports of HTTP errors 502 received on Agent's attempt to connect to the ESET PROTECT servers. You may notice that the Last connected time is not current.

  2. monitoring Oct 20, 2025, 09:49 AM UTC

    A fix was deployed and we are monitoring the behavior.

  3. resolved Oct 20, 2025, 11:13 AM UTC

    This incident has been resolved.