ESET incident

Registration of new accounts might fail

Minor Resolved View vendor source →

ESET experienced a minor incident on October 17, 2025 affecting ESET PROTECT Hub, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 11:32 AM UTC
Resolved
Oct 20, 2025, 08:35 AM UTC
Duration
2d 21h
Detected by Pingoru
Oct 17, 2025, 11:32 AM UTC

Affected components

ESET PROTECT Hub

Update timeline

  1. investigating Oct 17, 2025, 11:32 AM UTC

    Registration of new ESET PROTECT Hub accounts might fail for some users. We are currently investigating this issue.

  2. identified Oct 17, 2025, 12:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2025, 03:58 PM UTC

    Fix has been implemented, we are monitoring the situation.

  4. resolved Oct 20, 2025, 08:35 AM UTC

    This incident has been resolved.