ESET incident

ESET PROTECT in EU: "Login failed: Communication error" on login attempt

Major Resolved View vendor source →

ESET experienced a major incident on March 4, 2026 affecting Europe, Africa, Asia Pacific, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2026, 07:59 AM UTC
Resolved
Mar 04, 2026, 08:26 AM UTC
Duration
27m
Detected by Pingoru
Mar 04, 2026, 07:59 AM UTC

Affected components

Europe, Africa, Asia Pacific

Update timeline

  1. investigating Mar 04, 2026, 07:59 AM UTC

    Some customers might experience "Login failed: Communication error" errors on login attempt to the ESET PROTECT consoles hosted in the EU cloud region. We are working on resolution of the issue with a priority, updates will be provided once available.

  2. monitoring Mar 04, 2026, 08:21 AM UTC

    The issue has been addressed. We apologize for the inconvenience caused by this.

  3. resolved Mar 04, 2026, 08:26 AM UTC

    This incident has been resolved.