ESET experienced a minor incident on April 20, 2026 affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more component, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany
Update timeline
- investigating Apr 20, 2026, 08:15 AM UTC
Live Installers generated in ESET PROTECT may fail with the error "An invalid response received from the server". We will provide more updates in due course.
- monitoring Apr 20, 2026, 10:18 AM UTC
The issue was fixed. We will continue to monitor the behavior.
- resolved Apr 20, 2026, 01:05 PM UTC
The issue has been resolved.