ESET incident
ESET Inspect instances may experience degraded performance
ESET experienced a major incident on November 13, 2025 affecting Japan, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2025, 10:24 AM UTC
Some instances in various regions are experiencing heavily degraded performance. The issue is under investigation, so far no ETA available.
- identified Nov 13, 2025, 05:52 PM UTC
• Japan region is fully restored and stable. • Other regions are undergoing restoration efforts, but stability is not yet achieved. We cannot provide a firm ETA for full global stability yet. Restoration is ongoing, and updates will follow as soon as progress is confirmed.
- identified Nov 13, 2025, 06:13 PM UTC
• JPN and EU regions are fully restored and stable. • US, CA & DE data centers are undergoing restoration efforts, but stability is not yet achieved. Next update in 2 hours.
- monitoring Nov 13, 2025, 07:43 PM UTC
Currently, all 5 regions, including the latest Noram and Canada since 90min, US 45min, are stable. We will monitor it for next 2h.
- investigating Nov 14, 2025, 08:07 AM UTC
The performance is again degraded for some instances in various regions. We are consulting the issue with Microsoft.
- monitoring Nov 14, 2025, 01:00 PM UTC
We're identified the issue and monitoring the situation now.
- investigating Nov 17, 2025, 09:37 AM UTC
We are currently investigating this issue.
- investigating Nov 17, 2025, 10:22 AM UTC
JPN region is experiencing the slowness. We are currently investigating this issue.
- identified Nov 17, 2025, 12:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 17, 2025, 12:06 PM UTC
We've identified and mitigated the performance issues, all instances should be operating as expected
- monitoring Nov 17, 2025, 01:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 09:13 AM UTC
This incident has been resolved.