ESET incident

ESET PROTECT: Customers may encounter an error when trying to save Syslog settings in EU

Minor Resolved View vendor source →

ESET experienced a minor incident on January 30, 2026 affecting Europe, Africa, Asia Pacific, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 12:47 PM UTC
Resolved
Feb 02, 2026, 11:29 AM UTC
Duration
2d 22h
Detected by Pingoru
Jan 30, 2026, 12:47 PM UTC

Affected components

Europe, Africa, Asia Pacific

Update timeline

  1. investigating Jan 30, 2026, 12:47 PM UTC

    Customers may encounter an error when trying to save Syslog settings in ESET PROTECT.

  2. identified Jan 30, 2026, 03:40 PM UTC

    The issue has been identified, and we are working on a fix. The issue only affects ESET PROTECT instances in the EU region.

  3. identified Jan 30, 2026, 07:31 PM UTC

    The issue has been identified, and a fix is currently being rolled out gradually to all affected ESET PROTECT instances.

  4. monitoring Feb 02, 2026, 10:01 AM UTC

    The issue has been resolved. We continue to monitor the behavior.

  5. resolved Feb 02, 2026, 11:29 AM UTC

    This incident has been resolved.