ESET incident
ESET Inspect instances may be unavailable for the US and Japan regions
ESET experienced a major incident on November 12, 2025 affecting Americas, Oceania, lasting 4d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 12, 2025, 09:30 PM UTC
We are investigating issue with login into ESET Inspect instances mostly for the US region and partially for the JP region too.
- identified Nov 13, 2025, 05:51 PM UTC
• Japan region is fully restored and stable. • Other regions are undergoing restoration efforts, but stability is not yet achieved. We cannot provide a firm ETA for full global stability yet. Restoration is ongoing, and updates will follow as soon as progress is confirmed.
- identified Nov 13, 2025, 06:13 PM UTC
• JPN and EU regions are fully restored and stable. • US, CA & DE datacenters are undergoing restoration efforts, but stability is not yet achieved. Next update in 2 hours.
- monitoring Nov 13, 2025, 07:43 PM UTC
Currently, all 5 regions, including the latest Noram and Canada since 90min, US 45min, are stable. We will monitor it for next 2h.
- investigating Nov 13, 2025, 09:27 PM UTC
We are currently investigating this issue.
- investigating Nov 13, 2025, 09:32 PM UTC
We are experiencing some random instabilities in the US area and are currently working together with the MS Azure team on identifying the root cause.
- monitoring Nov 14, 2025, 01:01 PM UTC
We're identified the issue and monitoring the situation now.
- resolved Nov 17, 2025, 10:07 AM UTC
This incident has been resolved.