ESET incident

ESET Cloud Office Security: Some of the login attempts may fail

Major Resolved View vendor source →

ESET experienced a major incident on December 12, 2025 affecting Europe, Africa, Asia Pacific, Japan and Europe, Africa, Asia Pacific, Japan and 1 more component, lasting 6h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 11:36 AM UTC
Resolved
Dec 12, 2025, 05:47 PM UTC
Duration
6h 10m
Detected by Pingoru
Dec 12, 2025, 11:36 AM UTC

Affected components

Europe, Africa, Asia Pacific, JapanEurope, Africa, Asia Pacific, JapanAmericas, OceaniaAmericas, OceaniaCanadaCanadaGermanyGermany

Update timeline

  1. investigating Dec 12, 2025, 11:36 AM UTC

    We are investigating reports of issues with logging into the ESET Cloud Office Security. Some of the login attempts are failing with HTTP errors 400 or 500.

  2. monitoring Dec 12, 2025, 12:22 PM UTC

    The ESET Cloud Office Security services are up and running. We will continue to monitor the health of the services over the next few hours. We apologize for the inconvenience this has caused.

  3. resolved Dec 12, 2025, 05:47 PM UTC

    This incident has been resolved.