ESET incident

ESET MSP Administrator login issues

Major Resolved View vendor source →

ESET experienced a major incident on December 11, 2025 affecting ESET MSP Administrator, lasting 21h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 11:20 AM UTC
Resolved
Dec 12, 2025, 09:08 AM UTC
Duration
21h 47m
Detected by Pingoru
Dec 11, 2025, 11:20 AM UTC

Affected components

ESET MSP Administrator

Update timeline

  1. investigating Dec 11, 2025, 11:20 AM UTC

    We received reports that some users may experience failed login attempts related to ESET MSP Administrator. We will provide more updates in due course.

  2. identified Dec 11, 2025, 11:44 AM UTC

    A root cause of the issue has been identified, we are working on a fix.

  3. monitoring Dec 11, 2025, 12:04 PM UTC

    The issue has been resolved. We will continue to monitor the behavior.

  4. resolved Dec 12, 2025, 09:08 AM UTC

    This incident has been resolved.