ESET had 50 outages in the last 2 years totaling 1745h 51m of downtime — averaging 2.1 incidents per month.
There were 50 ESET outages since January 1, 2025 totaling 1745h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Users might get "Failed to load data" error a few moments after creating a new installer. The issue is intermittent, the next attempt to create the installer might succeed.
This incident has been resolved.
We received reports that the ESET Secure Authentication portal is currently not accessible. We will investigate these reports and provide updates when new findings are available.
The issue has been resolved. We are monitoring the situation.
This incident has been resolved.
We are currently investigating this issue.
The issue was mitigated, we continue to monitor the situation.
This incident has been resolved.
We are investigating reports of error "502 Bad Gateway" received by some of our customers on logging into the ESET PROTECT console.
The issue was fixed, we continue to monitor the behavior.
This incident has been resolved.
ESET PROTECT Web Console might be unreachable. Some login attempts might end up with "Error 503 - Service Unavailable" Our cloud services provider is working on the restoration of the services.
Our cloud services provider rolled out the fix and the issue has been resolved. We are monitoring the situation.
This incident has been resolved.
ESET PROTECT is unreachable in all locations except the US. Relevant teams are working with the highest priority to resolve the issue. We apologize for the inconvenience caused.
The service has been restored in the EU and Japan regions
ESET PROTECT is now available from all regions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
ESET Protect & ESET Inspect – We identified issues with console access, MDR tabs, and report generation.
We have identified the issue and we're working on a fix.
The issue has been resolved. We are monitoring the situation.
Affected instances / Dashboards are back in service.
This incident has been resolved.
Customer with enabled syslog sending feature can experience delay with new logs.
Customer with enabled syslog sending feature can experience delay with new audit logs.
The root cause of the issue has been identified. Delay is expected to be mitigated during the weekend.
The logs are being processed and sent without a delay.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an outage affecting the transmission of syslog messages. This issue is impacting the ability to send logs from the PROTECT(cloud) instances.
The root cause has been found and the situation should improve.
The affected services are functional again. We will continue to monitor the situation.
This incident has been resolved.
We have received reports of issues affecting incident creation and various operations with incidents. Teams responsible are working on restoring of the functionality with our cloud services provider
The root cause has been identified and we are working on the restoration of services.
The affected services are functional again. We will continue to monitor the situation.
This incident has been resolved.
We have received reports of issues affecting agent replication and various operations with policies and tasks. Teams responsible are working on restoring of the functionality with our cloud services provider
The root cause has been identified and we are working on the restoration of services.
The affected services are functional again. We will continue to monitor the situation.
This incident has been resolved.
We are currently investigating this issue.
Push notifications for ESET Secure Authentications are not working. We are investigating the issue.
Root cause was found
A fix for this issue has been implemented. We are monitoring the situation.
This incident has been resolved.
We are currently investigating this issue.
It is not possible to login to https://protect.eset.com/ We are investigating the issue
This incident has been resolved
In US and Canada regions it is still not possible to login into PROTECT instances. We are investigating the issue
In US and Canada regions it is still not possible to login into PROTECT instances. We are investigating the issue
We are currently investigating this issue.
The issue has been fixed and we are monitoring the situation.
This incident has been resolved.
We are currently experiencing a partial outage affecting the transmission of syslog messages. This issue is impacting the ability to send logs(real-time) from the PROTECT(cloud) instances.
The root cause has been found and the situation should improve
- Real-time log sending functionality is restored in US region - EU region audit logs sending is up to date - Events from ESET Inspect and ESET Protect are still delayed in EU region by an hour - the delay is shortening over time and eventually will be gone.
Real-time log sending functionality is restored in EU region as well. Switching to monitoring phase.
Some customers may continue to experience delays until the high volume of events in their queue has been fully processed.
This incident has been resolved.
Some users in the US region may experience problem with creating installers because of error "Failed to save installer" in ESET Protect.
Potential problem was identified and fix was applied.
This incident has been resolved.
Users in US region can not login to ESET Protect because of error 404.
Some customers experienced problem with login to ESET Protect. Problem was identified and fix was applied.
This incident has been resolved.
We have received reports about ESET Management Agents not connecting to ESET PROTECT. We are looking into the issue and will provide updates in due course.
The root cause of the issue was resolved and the connection of the Agents should work again. We will continue to monitor the behavior.
This incident has been resolved.
We have received reports of issues with logging into the ESET PROTECT consoles in the US region. Customers might receive "Something went wrong..." errors. We will provide updates as the issue is investigated.
We have also received reports of issues with logging into the ESET Inspect consoles in the US region. Customers might receive "Login failed: This user does not have sufficient permissions to access ESET Inspect." errors.
Availability of ESET PROTECT and ESET Inspect consoles in the US region has been restored. Mitigation of the problem not to reoccur is planned.
This incident has been resolved.
We have received reports of issues with newly installed ESET Management Agents, where the logs show enrollment failures. We will provide updates as the issue is investigated.
We have identified the cause of the issue and performed a fix. The errors should no longer occur.
This incident has been resolved.
SMS messages for the ESET Secure Authentication are not being delivered in the North American region.
The cause of the issue was mitigated and SMS message delivery should be restored.
This incident has been resolved.
We are currently investigating the cause of this incident
We are identified the issue, working on the fix.
We are identified the issue, working on the fix.
Fix of the issue is rolled out.
We addressed the issue and we're monitoring the situation.
This incident has been resolved.
Some users may encounter situations when an uncaught exception occurs, which can be dismissed by clicking on the continue button. The situation has already been identified and the fix should be implemented in the upcoming days.
The issue has been addressed by an upgrade of ESET PROTECT instances.
This incident has been resolved.
We are investigating reports of "Failed to load data" error when attempting to download a created installer in ESET PROTECT for some of our customers.
The issue has been identified and a fix is being implemented.
The issue has been resolved.
This incident has been resolved.
We are investigating reports of "Failed to load data" errors being displayed in the ESET PROTECT for some of our customers.
We have implemented mitigations for this behavior and the issue should no longer occur. We continue to monitor it closely.
This incident has been resolved.
Users are currently unable to create or edit existing policies in ESET Protect
Users are currently unable to create or edit existing policies in ESET Protect
Users are currently unable to create or edit existing policies in ESET Protect
Users should now be able to create or edit existing policies in ESET Protect
This incident has been resolved.