Ebanx Outage History
Ebanx is up right nowPingoru has recorded 79 incidents for Ebanx: 75 in the last 12 months and 19 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 7 | 20 of 744 (3%) |
| June 2026 | 6 | 11 of 720 (1%) |
| July 2026 | 8 | 16 of 744 (2%) |
| August 2026 | 8 | 7 of 744 (1%) |
| September 2026 | 4 | 11 of 720 (1%) |
| October 2026 | 5 | 17 of 584 (3%) |
Incidents, newest first
Critical May 8, 2026 MPConnect service instability 1h 16m E-Wallet, E-Wallet, E-Wallet, E-Wallet and 1 more
Started May 08, 2026, 12:42 AM UTC· resolved May 08, 2026, 01:59 AM UTC
- investigating May 08, 2026, 12:42 AM UTC
We are currently investigating service instability with the MPConnect e-wallet.
- investigating May 08, 2026, 01:24 AM UTC
MPconnect is facing degradation due to AWS cloud provider instability
- investigating May 08, 2026, 01:32 AM UTC
MPConnect is still working on it.
- resolved May 08, 2026, 01:59 AM UTC
Services are now operating normally. We will continue to monitor the stability of transactions.
Minor May 6, 2026 [Colombia][Bank Transfer] Payment confirmation degradation 22m Bank Transfer
Started May 06, 2026, 08:14 PM UTC· resolved May 06, 2026, 08:37 PM UTC
- investigating May 06, 2026, 08:14 PM UTC
Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
- resolved May 06, 2026, 08:37 PM UTC
Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
Minor April 21, 2026 [Colombia][Payments API][Nequi] Payment processing degradation 40m
Started Apr 21, 2026, 06:20 AM UTC· resolved Apr 21, 2026, 07:00 AM UTC
- investigating Apr 21, 2026, 06:20 AM UTC
Payment method(s): Nequi, Payments API Country: Colombia Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
- resolved Apr 21, 2026, 07:00 AM UTC
The issue affecting Nequi transactions via the Payments API has been resolved, and services are operating normally
Critical April 10, 2026 [Payout] [Mexico] SPEI Incident 1h 29m SPEI
Started Apr 10, 2026, 01:52 PM UTC· resolved Apr 10, 2026, 03:22 PM UTC
- investigating Apr 10, 2026, 01:52 PM UTC
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
- resolved Apr 10, 2026, 03:22 PM UTC
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC. We received information that Arcus was experiencing some instability, but they have already informed us that everything is fine now. We checked here and the payouts are already being processed correctly.
Major April 1, 2026 [Brazil][Payments API][PIX] Payment processing degradation 44m Payments API, PIX
Started Apr 01, 2026, 11:30 AM UTC· resolved Apr 01, 2026, 12:14 PM UTC
- investigating Apr 01, 2026, 11:30 AM UTC
Payment method(s): PIX, Payments API Country: Brazil Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
- identified Apr 01, 2026, 12:12 PM UTC
The cause of the degradation affecting PIX payments has been identified. Our teams are actively working with partners to restore full service stability.
- resolved Apr 01, 2026, 12:14 PM UTC
The issue affecting PIX transactions via the Payments API has been resolved, and services are operating normally
Minor March 24, 2026 [Brazil][PIX] Payment Processing Degradation 35m PIX
Started Mar 24, 2026, 03:36 PM UTC· resolved Mar 24, 2026, 04:11 PM UTC
- investigating Mar 24, 2026, 03:36 PM UTC
Payment method(s): PIX Country: Brazil Impact: Transactions may experience delays or failures. Our team is actively monitoring the conversion rate and we will provide updates once the service is stable again.
- resolved Mar 24, 2026, 04:11 PM UTC
Services are now operating normally. We will continue to monitor the stability of transactions.
Major March 23, 2026 [Brazil][PIX] Payment Processing Degradation Affecting Some Brazilian Banks 26m PIX
Started Mar 23, 2026, 08:18 PM UTC· resolved Mar 23, 2026, 08:45 PM UTC
- investigating Mar 23, 2026, 08:18 PM UTC
Payment method(s): PIX Country: Brazil Impact: Transactions may experience delays or failures. Our team is actively monitoring the conversion rate and we will provide updates once the service is stable again.
- resolved Mar 23, 2026, 08:45 PM UTC
Services are now operating normally. We will continue to monitor the stability of transactions.
Notice March 10, 2026 NuPay enrollment flow degradation causing incomplete customer journeys 7h 14m
Started Mar 10, 2026, 12:01 PM UTC· resolved Mar 10, 2026, 07:15 PM UTC
- monitoring Mar 10, 2026, 12:01 PM UTC
NuPay enrollments are currently not triggering the NuPay app step required to complete the process. As a result, customers are unable to finalize the enrollment. We are in contact with the partner and will share updates as soon as they are available.
- monitoring Mar 10, 2026, 02:08 PM UTC
The partner is aware of the issue and is currently working to resolve the root cause. No further updates are available at this time. We will keep sharing updates as they become available.
- resolved Mar 10, 2026, 07:15 PM UTC
Nupay enrollments are now working. This incident is resolved.
Minor February 20, 2026 Merchant Area – Chargeback Report Unavailable 2d 20h
Started Feb 20, 2026, 06:03 PM UTC· resolved Feb 23, 2026, 02:46 PM UTC
- investigating Feb 20, 2026, 06:03 PM UTC
We have identified an issue affecting the chargeback reports in the Merchant Area. As a result, the report is temporarily unavailable while we investigate and implement a fix. We will provide updates as soon as more information becomes available and once the issue has been resolved.
- resolved Feb 23, 2026, 02:46 PM UTC
The issue affecting the chargeback reports in the Merchant Area has been successfully resolved. All reports are once again available.
Major February 7, 2026 [Brazil] Payment type PIX degradation 1h 3m Payments API, PIX
Started Feb 07, 2026, 02:55 PM UTC· resolved Feb 07, 2026, 03:58 PM UTC
- investigating Feb 07, 2026, 02:55 PM UTC
We are currently experiencing an outage in production affecting PIX payment processing in Brazil.
- investigating Feb 07, 2026, 02:56 PM UTC
We are currently experiencing an degradation in responde time affecting PIX payment processing in Brazil,
- investigating Feb 07, 2026, 03:08 PM UTC
We are currently investigating the issue. Initial indications suggest it is related to networking problems with our cloud provider. We will provide further updates as the investigation progresses.
- monitoring Feb 07, 2026, 03:27 PM UTC
PIX payment processing in Brazil is returning to normal levels. We are continuing to monitor to ensure stability.
- resolved Feb 07, 2026, 03:58 PM UTC
This incident has been resolved.
Critical February 5, 2026 [Brazil] Payment type PIX outage 13m
Started Feb 05, 2026, 02:26 PM UTC· resolved Feb 05, 2026, 02:39 PM UTC
- resolved Feb 05, 2026, 02:48 PM UTC
We experienced an outage that affected PIX payment confirmations in Brazil between 14:26 and 14:39 UTC. As a result, customers may have observed delays or inconsistencies in payment confirmation updates.
Critical February 3, 2026 [Colombia] Degradation in E-Wallet processing 4h 11m E-Wallet
Started Feb 03, 2026, 07:48 PM UTC· resolved Feb 04, 2026, 12:00 AM UTC
- identified Feb 03, 2026, 07:48 PM UTC
We are currently experiencing degraded performance affecting Nequi services in Colombia. The issue originally began at 13:48 UTC and has reoccurred at 19:35 UTC. Our team is actively monitoring the situation, following up with Nequi. We will continue to provide updates as more information becomes available.
- identified Feb 03, 2026, 11:59 PM UTC
Processing levels have returned to normal for Nequi services in Colombia. The conversion rate recovered at 22:08 UTC and is now back to the expected average. We continue to monitor the situation to ensure ongoing stability.
- resolved Feb 04, 2026, 12:00 AM UTC
This incident has been resolved.
Major January 19, 2026 [Brazil] Degraded Central Bank of Brazil Performance 46m Payments API, PIX, Notification Service
Started Jan 19, 2026, 05:48 PM UTC· resolved Jan 19, 2026, 06:34 PM UTC
- identified Jan 19, 2026, 05:48 PM UTC
We have identified an instability in the Central Bank of Brazil systems that is impacting the PIX payment network. At this time, PIX transactions may fail or be unavailable for the majority of financial institutions. We are monitoring the situation closely and will provide updates as more information becomes available.
- identified Jan 19, 2026, 05:59 PM UTC
Central Bank of Brazil identified the issue and is working on mitigation
- monitoring Jan 19, 2026, 06:19 PM UTC
Central Bank of Brazil has mitigated the issue, we are still monitoring results to ensure full recovery
- resolved Jan 19, 2026, 06:34 PM UTC
PIX volume and error rates are back to normal, incident is resolved.
Notice January 19, 2026 [Colombia] PSE Maintenance 3h
Started Jan 19, 2026, 06:00 AM UTC· resolved Jan 19, 2026, 09:00 AM UTC
- resolved Feb 10, 2026, 02:52 PM UTC
We experienced intermittent availability for PSE payments in Colombia due to scheduled maintenance performed to improve the quality of PSE services. During this period, some transactions may have been rejected by the platform. Payment Type: PSE Country: Colombia Start: January 19th, 06:00 UTC End: January 19th, 09:00 UTC Duration: 3 hours Impact: PSE payments presented intermittence or temporary unavailability in payment processing during the maintenance window. Service was restored after the scheduled maintenance was completed.
Major January 14, 2026 [Egypt] Degraded Partner Fawry Performance –
Started Jan 14, 2026, 07:30 PM UTC· resolved Jan 14, 2026, 07:30 PM UTC
- resolved Feb 10, 2026, 02:40 PM UTC
We experienced degraded performance with our Fawry partner in Egypt. The incident started at 19:32 UTC and was fully resolved at 01:42 UTC.
Minor December 30, 2025 [Mexico] Degraded SPEI Payout Partner Performance 1h 47m Payout API, SPEI
Started Dec 30, 2025, 02:34 PM UTC· resolved Dec 30, 2025, 04:22 PM UTC
- identified Dec 30, 2025, 02:34 PM UTC
We are currently experiencing degraded performance with our SPEI payout partner in Mexico. The issue began at 13:00 UTC and is still ongoing. Our team is actively monitoring the situation together with the provider to restore normal service as soon as possible. We will continue to provide updates as more information becomes available.
- resolved Dec 30, 2025, 04:22 PM UTC
The incident is now resolved.
Minor December 19, 2025 [Colombia] Degradation in Bank Transfer processing 1h 1m
Started Dec 19, 2025, 07:29 PM UTC· resolved Dec 19, 2025, 08:30 PM UTC
- monitoring Dec 19, 2025, 07:29 PM UTC
One of our partners in Colombia is experiencing intermittent issues with payment processing. During this period, some transactions may be rejected by the platform. We are actively monitoring the situation. Country: Colombia Start: December 19th, 18:35 am (UTC)
- monitoring Dec 19, 2025, 08:29 PM UTC
The incident is now resolved.
- resolved Dec 19, 2025, 08:30 PM UTC
The incident is now resolved.
Minor December 19, 2025 Notice of Cloudflare Service Disruption 1d 5h
Started Dec 19, 2025, 04:19 PM UTC· resolved Dec 20, 2025, 10:18 PM UTC
- monitoring Dec 19, 2025, 04:19 PM UTC
Cloudflare is currently experiencing another instability moment. We have not observed any significant impact on our API, but some connections may experience intermittent latency. We are monitoring the situation.
- resolved Dec 20, 2025, 10:18 PM UTC
We have completed an extended period of monitoring to ensure full system stability. Throughout the Cloudflare instability, our teams maintained active surveillance of our systems and confirmed no significant impact to our services. We consider this incident resolved and operations continue as usual.
Major December 4, 2025 [BR] Degraded PIX Payments Processing –
Started Dec 04, 2025, 09:49 PM UTC· resolved Dec 04, 2025, 09:49 PM UTC
- resolved Dec 04, 2025, 09:49 PM UTC
Between 20:50 UTC and 21:07 UTC, we experienced latency in our notification system, resulting in delayed confirmations for PIX payments. Please note that while payment processing itself remained functional, the delivery of status updates to merchants was delayed. The issue has been fixed, and the backlog has been cleared. We are proceeding with the internal investigation (RCA).
Major December 3, 2025 [Mexico] OXXOPay Transactions – Payment Processing Instability 5h 39m
Started Dec 03, 2025, 07:33 AM UTC· resolved Dec 03, 2025, 01:13 PM UTC
- investigating Dec 03, 2025, 07:33 AM UTC
We are currently experiencing instability with our OXXOPay provider in Mexico. The issue began at 05:10 UTC and is still ongoing. Our team is monitoring the situation closely in partnership with the provider, and we will share updates as soon as new information becomes available.
- resolved Dec 03, 2025, 01:13 PM UTC
The incident is now resolved.
Major November 26, 2025 [Colombia] NEQUI Transactions – Payment Processing Instability 1h 7m E-Wallet
Started Nov 26, 2025, 02:56 PM UTC· resolved Nov 26, 2025, 04:04 PM UTC
- identified Nov 26, 2025, 02:56 PM UTC
We have identified instability affecting NEQUI transactions in Colombia. Our provider has confirmed that they are facing an ongoing incident, and we will continue following up with them.
- monitoring Nov 26, 2025, 03:20 PM UTC
Nequi has recovered its services and we are continuing to monitor.
- resolved Nov 26, 2025, 04:04 PM UTC
Service reestablished.
Minor November 26, 2025 [Nigeria] Verve Cards Transactions – Payment Processing Instability 2h 11m Cards (credit/debit)
Started Nov 26, 2025, 02:19 PM UTC· resolved Nov 26, 2025, 04:31 PM UTC
- investigating Nov 26, 2025, 02:19 PM UTC
We have identified processing issues affecting VERVE cards in Nigeria. We have already contacted our partners regarding this matter and are waiting for further feedback. We will provide an update as soon as more information becomes available.
- monitoring Nov 26, 2025, 02:54 PM UTC
We are monitoring the Verve approval rate and seems to be backing to normal.
- resolved Nov 26, 2025, 04:31 PM UTC
Service reestablished.
Minor November 20, 2025 [Nigeria] Cards Transactions – Payment Processing Instability 17h 58m Cards (credit/debit)
Started Nov 20, 2025, 05:11 PM UTC· resolved Nov 21, 2025, 11:10 AM UTC
- investigating Nov 20, 2025, 05:11 PM UTC
We have identified processing issues affecting credit and debit cards in Nigeria. We have already contacted our partners regarding this matter and are waiting for further feedback. We will provide an update as soon as more information becomes available.
- investigating Nov 20, 2025, 09:00 PM UTC
Our partners are continuing to investigate the root cause of the processing issues affecting some cards in Nigeria. We remain in close contact with their team and will provide further updates once we have significant progress to report.
- resolved Nov 21, 2025, 11:10 AM UTC
The issue affecting payment processing using some cards on Nigeria has been resolved. We will continue to monitor performance to ensure stability.
Major November 18, 2025 [All Countries] Degradation in Third Party Content Delivery Network 1d 4h E-Wallet
Started Nov 18, 2025, 12:49 PM UTC· resolved Nov 19, 2025, 05:14 PM UTC
- identified Nov 18, 2025, 11:57 AM UTC
We are currently observing service degradation across all EBANX services for merchants using the Cloudflare Content Delivery Network. Our team is actively investigating the issue identify the root cause and restore full functionality as soon as possible.
- identified Nov 18, 2025, 12:10 PM UTC
Restoration work is ongoing. Our team is implementing a traffic re-routing strategy for all merchants using the affected Content Delivery Network. This action aims to mitigate the impact while we work toward full service recovery.
- monitoring Nov 18, 2025, 12:25 PM UTC
The traffic re-route fix has been fully implemented, and we are currently monitoring the results to ensure service stability.
- monitoring Nov 18, 2025, 12:49 PM UTC
Brazil NuPay is experiencing partial outage.
- monitoring Nov 18, 2025, 01:25 PM UTC
We continue to actively monitor system performance.
- monitoring Nov 18, 2025, 02:13 PM UTC
We are confirming system stability and will maintain continuous monitoring for the next several hours. We will provide an update every 30 minutes.
- monitoring Nov 18, 2025, 02:46 PM UTC
System performance is operating at normal levels. Cloudflare announced that the fix was implemented and they are monitoring.
- monitoring Nov 18, 2025, 03:18 PM UTC
Systems are operating normally. We are maintaining active monitoring to confirm sustained stability across all services.
- monitoring Nov 18, 2025, 03:50 PM UTC
Performance is stable for now; we'll continue to monitor.
- monitoring Nov 18, 2025, 04:26 PM UTC
Service performance remains stable at this moment; we will continue to monitor closely.
- monitoring Nov 18, 2025, 04:57 PM UTC
Performance is currently stable, and our team will keep monitoring.
- monitoring Nov 18, 2025, 05:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 06:11 PM UTC
Everything is stable at the moment, and we will maintain active monitoring.
- monitoring Nov 18, 2025, 06:43 PM UTC
Indicators remain within normal thresholds; ongoing monitoring continues.
- monitoring Nov 18, 2025, 07:15 PM UTC
No anomalies have been detected recently; monitoring stays active.
- monitoring Nov 18, 2025, 07:46 PM UTC
Operations are running as expected for now; monitoring will persist.
- monitoring Nov 18, 2025, 08:11 PM UTC
With the issue resolved by our Content Delivery Network partner, we will continue monitoring through tomorrow to ensure stability.
- monitoring Nov 19, 2025, 02:02 PM UTC
We are initiating the gradual re-enablement of traffic through our Content Delivery Network partner.
- resolved Nov 19, 2025, 05:14 PM UTC
All work has been completed, and the re-routes and configurations are now properly established.
Major November 18, 2025 [Egypt] Degradation in payment processing 4h 23m Payments API, Fawry
Started Nov 18, 2025, 11:25 AM UTC· resolved Nov 18, 2025, 03:49 PM UTC
- identified Nov 18, 2025, 11:25 AM UTC
We have identified communication issues with one of our payment partners in Egypt, resulting in degraded payment processing. The issue began at approximately 10:50 UTC, and our teams are actively monitoring it.
- identified Nov 18, 2025, 12:31 PM UTC
Our payment partner continues to monitor the situation and is working to resolve the issue as quickly as possible. We remain in contact with their team and will provide further updates as soon as more information becomes available.
- identified Nov 18, 2025, 01:39 PM UTC
We are continuing to work closely with our partner and actively working to restore full service levels as quickly as possible.
- resolved Nov 18, 2025, 03:49 PM UTC
The issue affecting payment processing with our partner has been resolved. We have confirmed that all systems are back to normal and payment processing in Egypt is fully operational. We will continue to monitor performance to ensure stability.