Ebanx had 49 outages in the last 2 years totaling 102h 53m of downtime — averaging 2 incidents per month.
There were 49 Ebanx outages since September 19, 2025 totaling 102h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified instability affecting NEQUI transactions in Colombia. Our provider has confirmed that they are facing an ongoing incident, and we will continue following up with them.
Nequi has recovered its services and we are continuing to monitor.
Service reestablished.
We have identified processing issues affecting VERVE cards in Nigeria. We have already contacted our partners regarding this matter and are waiting for further feedback. We will provide an update as soon as more information becomes available.
We are monitoring the Verve approval rate and seems to be backing to normal.
Service reestablished.
We have identified processing issues affecting credit and debit cards in Nigeria. We have already contacted our partners regarding this matter and are waiting for further feedback. We will provide an update as soon as more information becomes available.
Our partners are continuing to investigate the root cause of the processing issues affecting some cards in Nigeria. We remain in close contact with their team and will provide further updates once we have significant progress to report.
The issue affecting payment processing using some cards on Nigeria has been resolved. We will continue to monitor performance to ensure stability.
We have identified communication issues with one of our payment partners in Egypt, resulting in degraded payment processing. The issue began at approximately 10:50 UTC, and our teams are actively monitoring it.
Our payment partner continues to monitor the situation and is working to resolve the issue as quickly as possible. We remain in contact with their team and will provide further updates as soon as more information becomes available.
We are continuing to work closely with our partner and actively working to restore full service levels as quickly as possible.
The issue affecting payment processing with our partner has been resolved. We have confirmed that all systems are back to normal and payment processing in Egypt is fully operational. We will continue to monitor performance to ensure stability.
We have identified intermittent communication issues with our document validation partner in Argentina, affecting pay-in and pay-out processing. The degradation began around 14:00 UTC, and our teams are monitoring the situation closely.
Communication with our document validation partner in Argentina has returned to expected levels, and pay-in and pay-out processing is now operating normally.
We have identified a degradation in our PIX payment type payments. We are investigating.
Customers are able to create the PIX payment but unable to pay. We already working on it.
We are seeing recovery, however, conversion is still below normal.
We have restored our service, and we are monitoring it.
Incident resolved
We are currently experiencing an outage with our Capitec Pay payment partner in South Africa. The issue began at 08:07 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
The incident is now resolved.
We are currently experiencing infrastructure issues affecting our databases. As a result, some records in MerchantArea may be missing or temporarily unavailable. At this time, we have identified Refunds and Chargebacks as impacted entities, though additional entities may also be affected. Our engineering team is actively investigating and working to restore full functionality as soon as possible.
The Refunds and Chargebacks pages are close to being fully restored, and we are currently monitoring to ensure all entities are completely available. Our team continues to work on implementing a permanent fix to prevent this issue from recurring.
The Refunds and Chargebacks pages have been fully restored, and all entities are now available.
Our team has identified and corrected the internal issue that caused unavailability in NuPay payment processing. The incident began at 2025-11-03 19:49 UTC and was resolved at 2025-11-03 20:15 UTC. All systems are now operating normally, and we will continue monitoring to ensure full stability.
We are currently experiencing an outage with our Nequi payment partner in Colombia. The issue began at 22:32 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
The outage issue affecting our Nequi payment partner in Colombia has been resolved. As of 00:23 UTC, services have returned to normal and transactions are processing as expected. Our team will keep closely monitoring
BACEN (Central Bank of Brazil) is experiencing degradation. PIX payments conversion affected.
PIX payments are back to normal.
Bancolombia is currently unavailable and does not appear on the PSE transfer bank list.
This incident has been resolved.
We experienced an issue affecting the Crossborder and Local LATAM dashboards. Our team identified a problem within our infrastructure that temporarily impacted dashboard availability. The issue has been resolved, and full functionality has been restored. The dashboards were unavailable for approximately 20 minutes.
An issue with PIX has been identified. We're investigating the root cause of the problem to fix it and are actively working to re-establish the service. We’ll share updates as soon as they’re available.
We’ve been seeing successful PIX payments since 04:25 UTC. The service is recovering, and we’re currently monitoring its stability.
PIX service has been fully restored and is now stable. We’ll continue to monitor to ensure everything remains operational.
During the switchover to the RSFN failover link, a very small number of DICT query operations experienced temporary interruptions between 9:12:15 PM and 9:27:30 PM. The connection has since been fully restored, and all impacted requests were successfully reprocessed.
Our team has identified an instability affecting eWallet payments in Colombia through one of our partners. The first occurrence was detected at 07:02 UTC. We are actively engaging with their team to investigate the root cause and are closely monitoring the situation.
The service is back to normal and last error was seen at 07:29 UTC.
An incident has been identified affecting Daviplata payment processing through PSE in Colombia. It has been unavailable for payment processing via PSE since the reported time. 2025-09-29 22:15 UTC → Daviplata started experiencing issues in PSE (reported by ACH Colombia S.A.). 2025-09-29 23:42 UTC → Daviplata was disabled from the list of available banks in PSE. Current status: The partner’s technical team is actively working to resolve the issue and restore normal service.
The last error was seen at 01:38 UTC and the service is now stable.
We are experiencing a delay in the payment confirmation for the Brazilian PIX payment method.
A general PIX issue has been identified, with the failure to process PIX QR codes being one of the confirmed symptoms. We are monitoring the situation closely.
PIX conversion rates are gradually returning to normal. We are monitoring the situation closely.
Pix processing is back to normal. The incident is now resolved.
We are currently experiencing intermittent issues in communication with our partner Fawry. Payment processing through Fawry is impacted intermittently. We will share updates as they become available.
The intermittent issues with our partner Fawry have been resolved, and payment processing is now operating normally.
There's an ongoing incident affecting the local payment processing.
The incident is now resolved.
We are currently experiencing degraded performance with our card payments in Nigeria and Kenya. The issue began at 08:30 UTC and remains ongoing. Our team is actively monitoring the situation in collaboration with the payment providers and will share updates as they become available.
We are continuing to investigate this issue.
The incident is now resolved.
We have detected failures in PIX processing in Brazil. Our team is actively working to verify the root cause for the degradation. EBANX team will keep this thread updated every 30 minutes.
The service is back to normal. We are monitoring closely.
We are continuing to monitor for any further issues.
Service back to normal SLA.
We have detected failures in ewallet processing in Chile with one of our providers. Our team is actively working with our partners to restore the service as quickly as possible and we'll keep it updated.
We are in touch with the partner ewallet provider to help resolving the issue.
A fix was applied and we're starting to see successful transactions. We're monitoring the results.
The incident is now resolved.