Ebanx incident

[Nigeria] Cards Transactions – Payment Processing Instability

Minor Resolved View vendor source →

Ebanx experienced a minor incident on November 20, 2025 affecting Cards (credit/debit), lasting 17h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 05:11 PM UTC
Resolved
Nov 21, 2025, 11:10 AM UTC
Duration
17h 58m
Detected by Pingoru
Nov 20, 2025, 05:11 PM UTC

Affected components

Cards (credit/debit)

Update timeline

  1. investigating Nov 20, 2025, 05:11 PM UTC

    We have identified processing issues affecting credit and debit cards in Nigeria. We have already contacted our partners regarding this matter and are waiting for further feedback. We will provide an update as soon as more information becomes available.

  2. investigating Nov 20, 2025, 09:00 PM UTC

    Our partners are continuing to investigate the root cause of the processing issues affecting some cards in Nigeria. We remain in close contact with their team and will provide further updates once we have significant progress to report.

  3. resolved Nov 21, 2025, 11:10 AM UTC

    The issue affecting payment processing using some cards on Nigeria has been resolved. We will continue to monitor performance to ensure stability.