Ebanx incident

[All Countries] Degradation in Third Party Content Delivery Network

Major Resolved View vendor source →

Ebanx experienced a major incident on November 18, 2025 affecting E-Wallet, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:49 PM UTC
Resolved
Nov 19, 2025, 05:14 PM UTC
Duration
1d 4h
Detected by Pingoru
Nov 18, 2025, 12:49 PM UTC

Affected components

E-Wallet

Update timeline

  1. identified Nov 18, 2025, 11:57 AM UTC

    We are currently observing service degradation across all EBANX services for merchants using the Cloudflare Content Delivery Network. Our team is actively investigating the issue identify the root cause and restore full functionality as soon as possible.

  2. identified Nov 18, 2025, 12:10 PM UTC

    Restoration work is ongoing. Our team is implementing a traffic re-routing strategy for all merchants using the affected Content Delivery Network. This action aims to mitigate the impact while we work toward full service recovery.

  3. monitoring Nov 18, 2025, 12:25 PM UTC

    The traffic re-route fix has been fully implemented, and we are currently monitoring the results to ensure service stability.

  4. monitoring Nov 18, 2025, 12:49 PM UTC

    Brazil NuPay is experiencing partial outage.

  5. monitoring Nov 18, 2025, 01:25 PM UTC

    We continue to actively monitor system performance.

  6. monitoring Nov 18, 2025, 02:13 PM UTC

    We are confirming system stability and will maintain continuous monitoring for the next several hours. We will provide an update every 30 minutes.

  7. monitoring Nov 18, 2025, 02:46 PM UTC

    System performance is operating at normal levels. Cloudflare announced that the fix was implemented and they are monitoring.

  8. monitoring Nov 18, 2025, 03:18 PM UTC

    Systems are operating normally. We are maintaining active monitoring to confirm sustained stability across all services.

  9. monitoring Nov 18, 2025, 03:50 PM UTC

    Performance is stable for now; we'll continue to monitor.

  10. monitoring Nov 18, 2025, 04:26 PM UTC

    Service performance remains stable at this moment; we will continue to monitor closely.

  11. monitoring Nov 18, 2025, 04:57 PM UTC

    Performance is currently stable, and our team will keep monitoring.

  12. monitoring Nov 18, 2025, 05:36 PM UTC

    We are continuing to monitor for any further issues.

  13. monitoring Nov 18, 2025, 06:11 PM UTC

    Everything is stable at the moment, and we will maintain active monitoring.

  14. monitoring Nov 18, 2025, 06:43 PM UTC

    Indicators remain within normal thresholds; ongoing monitoring continues.

  15. monitoring Nov 18, 2025, 07:15 PM UTC

    No anomalies have been detected recently; monitoring stays active.

  16. monitoring Nov 18, 2025, 07:46 PM UTC

    Operations are running as expected for now; monitoring will persist.

  17. monitoring Nov 18, 2025, 08:11 PM UTC

    With the issue resolved by our Content Delivery Network partner, we will continue monitoring through tomorrow to ensure stability.

  18. monitoring Nov 19, 2025, 02:02 PM UTC

    We are initiating the gradual re-enablement of traffic through our Content Delivery Network partner.

  19. resolved Nov 19, 2025, 05:14 PM UTC

    All work has been completed, and the re-routes and configurations are now properly established.