Ebanx experienced a major incident on November 18, 2025 affecting Payments API and Fawry, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 11:25 AM UTC
We have identified communication issues with one of our payment partners in Egypt, resulting in degraded payment processing. The issue began at approximately 10:50 UTC, and our teams are actively monitoring it.
- identified Nov 18, 2025, 12:31 PM UTC
Our payment partner continues to monitor the situation and is working to resolve the issue as quickly as possible. We remain in contact with their team and will provide further updates as soon as more information becomes available.
- identified Nov 18, 2025, 01:39 PM UTC
We are continuing to work closely with our partner and actively working to restore full service levels as quickly as possible.
- resolved Nov 18, 2025, 03:49 PM UTC
The issue affecting payment processing with our partner has been resolved. We have confirmed that all systems are back to normal and payment processing in Egypt is fully operational. We will continue to monitor performance to ensure stability.