Ebanx incident

[Brazil][Payments API][PIX] Payment processing degradation

Major Resolved View vendor source →

Ebanx experienced a major incident on April 1, 2026 affecting Payments API and PIX, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 11:30 AM UTC
Resolved
Apr 01, 2026, 12:14 PM UTC
Duration
44m
Detected by Pingoru
Apr 01, 2026, 11:30 AM UTC

Affected components

Payments APIPIX

Update timeline

  1. investigating Apr 01, 2026, 11:30 AM UTC

    Payment method(s): PIX, Payments API Country: Brazil Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.

  2. identified Apr 01, 2026, 12:12 PM UTC

    The cause of the degradation affecting PIX payments has been identified. Our teams are actively working with partners to restore full service stability.

  3. resolved Apr 01, 2026, 12:14 PM UTC

    The issue affecting PIX transactions via the Payments API has been resolved, and services are operating normally