Ebanx incident

NuPay enrollment flow degradation causing incomplete customer journeys

Notice Resolved View vendor source →

Ebanx experienced a notice incident on March 10, 2026, lasting 7h 14m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2026, 12:01 PM UTC
Resolved
Mar 10, 2026, 07:15 PM UTC
Duration
7h 14m
Detected by Pingoru
Mar 10, 2026, 12:01 PM UTC

Update timeline

  1. monitoring Mar 10, 2026, 12:01 PM UTC

    NuPay enrollments are currently not triggering the NuPay app step required to complete the process. As a result, customers are unable to finalize the enrollment. We are in contact with the partner and will share updates as soon as they are available.

  2. monitoring Mar 10, 2026, 02:08 PM UTC

    The partner is aware of the issue and is currently working to resolve the root cause. No further updates are available at this time. We will keep sharing updates as they become available.

  3. resolved Mar 10, 2026, 07:15 PM UTC

    Nupay enrollments are now working. This incident is resolved.