Ebanx Outage History

Ebanx had 49 outages in the last 2 years totaling 142h 21m of downtime — averaging 2 incidents per month.

There were 49 Ebanx outages since September 19, 2025 totaling 142h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ebanx.com

Minor June 15, 2026

[Global][EBANX Dashboard] Partial Unavailability

Detected by Pingoru: Jun 15, 2026, 02:08 PM UTC
Resolved: Jun 15, 2026, 04:53 PM UTC
Duration: 2h 45m

Affected: EBANX Dashboard

Timeline · 4 updates

identified Jun 15, 2026, 02:08 PM UTC

We have identified the cause of the partial unavailability affecting the EBANX Dashboard. Our teams are actively working with our partners to restore full functionality.
identified Jun 15, 2026, 02:44 PM UTC

We identified the root cause and deployed a hotfix. We're now monitoring to confirm the issue is resolved.
monitoring Jun 15, 2026, 03:14 PM UTC

The hotfix has been deployed, and we are continuing to monitor the situation.
resolved Jun 15, 2026, 04:53 PM UTC

The incident is now resolved.

Read the full incident report →

Notice June 11, 2026

[Brazil][PIX] Pix services maintenance took more than expected

Detected by Pingoru: Jun 11, 2026, 02:31 PM UTC
Resolved: Jun 08, 2026, 09:23 AM UTC
Duration: —

Timeline · 1 update

resolved Jun 11, 2026, 02:31 PM UTC

The PIX maintenance window exceeded the initial 20-minute estimate. Our team worked to reestablish PIX services as quickly as possible. Pay-in, Pay-out, Payments, and Refunds were unavailable during this period.

Read the full incident report →

Minor May 18, 2026

[Bolivia][Pagosnet] Payment processing partial degradation

Detected by Pingoru: May 18, 2026, 10:28 PM UTC
Resolved: May 19, 2026, 04:15 AM UTC
Duration: 5h 47m

Timeline · 2 updates

monitoring May 18, 2026, 10:28 PM UTC

Payment method: Pagosnet Country: Bolivia Impact: We have identified the cause of intermittent timeouts and increased failure rates affecting Pagosnet transactions. Our teams are actively working with our partners to resolve the issue and restore normal processing performance. Merchants may experience delayed responses or unsuccessful payment attempts.
resolved May 19, 2026, 04:15 AM UTC

Services are now operating normally. We will continue to monitor the stability of transactions.

Read the full incident report →

Minor May 9, 2026

[Colombia][E-Wallet] Payment processing degradation

Detected by Pingoru: May 09, 2026, 07:41 PM UTC
Resolved: May 10, 2026, 03:29 AM UTC
Duration: 7h 47m

Affected: E-Wallet

Timeline · 3 updates

identified May 09, 2026, 07:41 PM UTC

Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
investigating May 09, 2026, 09:30 PM UTC

We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.
resolved May 10, 2026, 03:29 AM UTC

We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.

Read the full incident report →

Major May 8, 2026

[Brazil][Nupay] Intermittent processing issues

Detected by Pingoru: May 08, 2026, 11:17 PM UTC
Resolved: May 09, 2026, 12:07 AM UTC
Duration: 49m

Affected: E-Wallet

Timeline · 2 updates

monitoring May 08, 2026, 11:17 PM UTC

Payment method(s): Nupay Country: Brazil Impact: We are currently monitoring intermittent processing issues affecting NuPay transactions. Transactions may still experience intermittent failures or delays during this period. We will provide further updates as more information becomes available.
resolved May 09, 2026, 12:07 AM UTC

Payment method(s): E-Wallet Country: Brazil Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally.

Read the full incident report →

Critical May 8, 2026

MPConnect service instability

Detected by Pingoru: May 08, 2026, 01:32 AM UTC
Resolved: May 08, 2026, 01:59 AM UTC
Duration: 26m

Affected: E-WalletE-WalletE-WalletE-WalletE-Wallet

Timeline · 4 updates

investigating May 08, 2026, 12:42 AM UTC

We are currently investigating service instability with the MPConnect e-wallet.
investigating May 08, 2026, 01:24 AM UTC

MPconnect is facing degradation due to AWS cloud provider instability
investigating May 08, 2026, 01:32 AM UTC

MPConnect is still working on it.
resolved May 08, 2026, 01:59 AM UTC

Services are now operating normally. We will continue to monitor the stability of transactions.

Read the full incident report →

Minor May 6, 2026

[Colombia][Bank Transfer] Payment confirmation degradation

Detected by Pingoru: May 06, 2026, 08:14 PM UTC
Resolved: May 06, 2026, 08:37 PM UTC
Duration: 22m

Affected: Bank Transfer

Timeline · 2 updates

investigating May 06, 2026, 08:14 PM UTC

Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
resolved May 06, 2026, 08:37 PM UTC

Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.

Read the full incident report →

Minor April 21, 2026

[Colombia][Payments API][Nequi] Payment processing degradation

Detected by Pingoru: Apr 21, 2026, 06:20 AM UTC
Resolved: Apr 21, 2026, 07:00 AM UTC
Duration: 40m

Timeline · 2 updates

investigating Apr 21, 2026, 06:20 AM UTC

Payment method(s): Nequi, Payments API Country: Colombia Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
resolved Apr 21, 2026, 07:00 AM UTC

The issue affecting Nequi transactions via the Payments API has been resolved, and services are operating normally

Read the full incident report →

Critical April 10, 2026

[Payout] [Mexico] SPEI Incident

Detected by Pingoru: Apr 10, 2026, 01:52 PM UTC
Resolved: Apr 10, 2026, 03:22 PM UTC
Duration: 1h 29m

Affected: SPEI

Timeline · 2 updates

investigating Apr 10, 2026, 01:52 PM UTC

Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
resolved Apr 10, 2026, 03:22 PM UTC

Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC. We received information that Arcus was experiencing some instability, but they have already informed us that everything is fine now. We checked here and the payouts are already being processed correctly.

Read the full incident report →

Major April 1, 2026

[Brazil][Payments API][PIX] Payment processing degradation

Detected by Pingoru: Apr 01, 2026, 11:30 AM UTC
Resolved: Apr 01, 2026, 12:14 PM UTC
Duration: 44m

Affected: Payments APIPIX

Timeline · 3 updates

investigating Apr 01, 2026, 11:30 AM UTC

Payment method(s): PIX, Payments API Country: Brazil Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
identified Apr 01, 2026, 12:12 PM UTC

The cause of the degradation affecting PIX payments has been identified. Our teams are actively working with partners to restore full service stability.
resolved Apr 01, 2026, 12:14 PM UTC

The issue affecting PIX transactions via the Payments API has been resolved, and services are operating normally

Read the full incident report →

Minor March 24, 2026

[Brazil][PIX] Payment Processing Degradation

Detected by Pingoru: Mar 24, 2026, 03:36 PM UTC
Resolved: Mar 24, 2026, 04:11 PM UTC
Duration: 35m

Affected: PIX

Timeline · 2 updates

investigating Mar 24, 2026, 03:36 PM UTC

Payment method(s): PIX Country: Brazil Impact: Transactions may experience delays or failures. Our team is actively monitoring the conversion rate and we will provide updates once the service is stable again.
resolved Mar 24, 2026, 04:11 PM UTC

Services are now operating normally. We will continue to monitor the stability of transactions.

Read the full incident report →

Major March 23, 2026

[Brazil][PIX] Payment Processing Degradation Affecting Some Brazilian Banks

Detected by Pingoru: Mar 23, 2026, 08:18 PM UTC
Resolved: Mar 23, 2026, 08:45 PM UTC
Duration: 26m

Affected: PIX

Timeline · 2 updates

investigating Mar 23, 2026, 08:18 PM UTC

Payment method(s): PIX Country: Brazil Impact: Transactions may experience delays or failures. Our team is actively monitoring the conversion rate and we will provide updates once the service is stable again.
resolved Mar 23, 2026, 08:45 PM UTC

Services are now operating normally. We will continue to monitor the stability of transactions.

Read the full incident report →

Notice March 10, 2026

NuPay enrollment flow degradation causing incomplete customer journeys

Detected by Pingoru: Mar 10, 2026, 12:01 PM UTC
Resolved: Mar 10, 2026, 07:15 PM UTC
Duration: 7h 14m

Timeline · 3 updates

monitoring Mar 10, 2026, 12:01 PM UTC

NuPay enrollments are currently not triggering the NuPay app step required to complete the process. As a result, customers are unable to finalize the enrollment. We are in contact with the partner and will share updates as soon as they are available.
monitoring Mar 10, 2026, 02:08 PM UTC

The partner is aware of the issue and is currently working to resolve the root cause. No further updates are available at this time. We will keep sharing updates as they become available.
resolved Mar 10, 2026, 07:15 PM UTC

Nupay enrollments are now working. This incident is resolved.

Read the full incident report →

Minor February 20, 2026

Merchant Area – Chargeback Report Unavailable

Detected by Pingoru: Feb 20, 2026, 06:03 PM UTC
Resolved: Feb 23, 2026, 02:46 PM UTC
Duration: 2d 20h

Timeline · 2 updates

investigating Feb 20, 2026, 06:03 PM UTC

We have identified an issue affecting the chargeback reports in the Merchant Area. As a result, the report is temporarily unavailable while we investigate and implement a fix. We will provide updates as soon as more information becomes available and once the issue has been resolved.
resolved Feb 23, 2026, 02:46 PM UTC

The issue affecting the chargeback reports in the Merchant Area has been successfully resolved. All reports are once again available.

Read the full incident report →

Notice February 10, 2026

[Colombia] PSE Maintenance

Detected by Pingoru: Feb 10, 2026, 02:52 PM UTC
Resolved: Jan 19, 2026, 09:00 AM UTC
Duration: —

Timeline · 1 update

resolved Feb 10, 2026, 02:52 PM UTC

We experienced intermittent availability for PSE payments in Colombia due to scheduled maintenance performed to improve the quality of PSE services. During this period, some transactions may have been rejected by the platform. Payment Type: PSE Country: Colombia Start: January 19th, 06:00 UTC End: January 19th, 09:00 UTC Duration: 3 hours Impact: PSE payments presented intermittence or temporary unavailability in payment processing during the maintenance window. Service was restored after the scheduled maintenance was completed.

Read the full incident report →

Major February 7, 2026

[Brazil] Payment type PIX degradation

Detected by Pingoru: Feb 07, 2026, 02:55 PM UTC
Resolved: Feb 07, 2026, 03:58 PM UTC
Duration: 1h 3m

Affected: Payments APIPIX

Timeline · 5 updates

investigating Feb 07, 2026, 02:55 PM UTC

We are currently experiencing an outage in production affecting PIX payment processing in Brazil.
investigating Feb 07, 2026, 02:56 PM UTC

We are currently experiencing an degradation in responde time affecting PIX payment processing in Brazil,
investigating Feb 07, 2026, 03:08 PM UTC

We are currently investigating the issue. Initial indications suggest it is related to networking problems with our cloud provider. We will provide further updates as the investigation progresses.
monitoring Feb 07, 2026, 03:27 PM UTC

PIX payment processing in Brazil is returning to normal levels. We are continuing to monitor to ensure stability.
resolved Feb 07, 2026, 03:58 PM UTC

This incident has been resolved.

Read the full incident report →

Critical February 5, 2026

[Brazil] Payment type PIX outage

Detected by Pingoru: Feb 05, 2026, 02:26 PM UTC
Resolved: Feb 05, 2026, 02:26 PM UTC
Duration: —

Timeline · 1 update

resolved Feb 05, 2026, 02:48 PM UTC

We experienced an outage that affected PIX payment confirmations in Brazil between 14:26 and 14:39 UTC. As a result, customers may have observed delays or inconsistencies in payment confirmation updates.

Read the full incident report →

Critical February 3, 2026

[Colombia] Degradation in E-Wallet processing

Detected by Pingoru: Feb 03, 2026, 07:48 PM UTC
Resolved: Feb 04, 2026, 12:00 AM UTC
Duration: 4h 11m

Affected: E-Wallet

Timeline · 3 updates

identified Feb 03, 2026, 07:48 PM UTC

We are currently experiencing degraded performance affecting Nequi services in Colombia. The issue originally began at 13:48 UTC and has reoccurred at 19:35 UTC. Our team is actively monitoring the situation, following up with Nequi. We will continue to provide updates as more information becomes available.
identified Feb 03, 2026, 11:59 PM UTC

Processing levels have returned to normal for Nequi services in Colombia. The conversion rate recovered at 22:08 UTC and is now back to the expected average. We continue to monitor the situation to ensure ongoing stability.
resolved Feb 04, 2026, 12:00 AM UTC

This incident has been resolved.

Read the full incident report →

Major January 19, 2026

[Brazil] Degraded Central Bank of Brazil Performance

Detected by Pingoru: Jan 19, 2026, 05:48 PM UTC
Resolved: Jan 19, 2026, 06:34 PM UTC
Duration: 46m

Affected: Payments APIPIXNotification Service

Timeline · 4 updates

identified Jan 19, 2026, 05:48 PM UTC

We have identified an instability in the Central Bank of Brazil systems that is impacting the PIX payment network. At this time, PIX transactions may fail or be unavailable for the majority of financial institutions. We are monitoring the situation closely and will provide updates as more information becomes available.
identified Jan 19, 2026, 05:59 PM UTC

Central Bank of Brazil identified the issue and is working on mitigation
monitoring Jan 19, 2026, 06:19 PM UTC

Central Bank of Brazil has mitigated the issue, we are still monitoring results to ensure full recovery
resolved Jan 19, 2026, 06:34 PM UTC

PIX volume and error rates are back to normal, incident is resolved.

Read the full incident report →

Major January 14, 2026

[Egypt] Degraded Partner Fawry Performance

Detected by Pingoru: Jan 14, 2026, 07:30 PM UTC
Resolved: Jan 14, 2026, 07:30 PM UTC
Duration: —

Timeline · 1 update

resolved Feb 10, 2026, 02:40 PM UTC

We experienced degraded performance with our Fawry partner in Egypt. The incident started at 19:32 UTC and was fully resolved at 01:42 UTC.

Read the full incident report →

Minor December 30, 2025

[Mexico] Degraded SPEI Payout Partner Performance

Detected by Pingoru: Dec 30, 2025, 02:34 PM UTC
Resolved: Dec 30, 2025, 04:22 PM UTC
Duration: 1h 47m

Affected: Payout APISPEI

Timeline · 2 updates

identified Dec 30, 2025, 02:34 PM UTC

We are currently experiencing degraded performance with our SPEI payout partner in Mexico. The issue began at 13:00 UTC and is still ongoing. Our team is actively monitoring the situation together with the provider to restore normal service as soon as possible. We will continue to provide updates as more information becomes available.
resolved Dec 30, 2025, 04:22 PM UTC

The incident is now resolved.

Read the full incident report →

Minor December 19, 2025

[Colombia] Degradation in Bank Transfer processing

Detected by Pingoru: Dec 19, 2025, 07:29 PM UTC
Resolved: Dec 19, 2025, 08:30 PM UTC
Duration: 1h 1m

Timeline · 3 updates

monitoring Dec 19, 2025, 07:29 PM UTC

One of our partners in Colombia is experiencing intermittent issues with payment processing. During this period, some transactions may be rejected by the platform. We are actively monitoring the situation. Country: Colombia Start: December 19th, 18:35 am (UTC)
monitoring Dec 19, 2025, 08:29 PM UTC

The incident is now resolved.
resolved Dec 19, 2025, 08:30 PM UTC

The incident is now resolved.

Read the full incident report →

Minor December 19, 2025

Notice of Cloudflare Service Disruption

Detected by Pingoru: Dec 19, 2025, 04:19 PM UTC
Resolved: Dec 20, 2025, 10:18 PM UTC
Duration: 1d 5h

Timeline · 2 updates

monitoring Dec 19, 2025, 04:19 PM UTC

Cloudflare is currently experiencing another instability moment. We have not observed any significant impact on our API, but some connections may experience intermittent latency. We are monitoring the situation.
resolved Dec 20, 2025, 10:18 PM UTC

We have completed an extended period of monitoring to ensure full system stability. Throughout the Cloudflare instability, our teams maintained active surveillance of our systems and confirmed no significant impact to our services. We consider this incident resolved and operations continue as usual.

Read the full incident report →

Major December 4, 2025

[BR] Degraded PIX Payments Processing

Detected by Pingoru: Dec 04, 2025, 09:49 PM UTC
Resolved: Dec 04, 2025, 09:49 PM UTC
Duration: —

Timeline · 1 update

resolved Dec 04, 2025, 09:49 PM UTC

Between 20:50 UTC and 21:07 UTC, we experienced latency in our notification system, resulting in delayed confirmations for PIX payments. Please note that while payment processing itself remained functional, the delivery of status updates to merchants was delayed. The issue has been fixed, and the backlog has been cleared. We are proceeding with the internal investigation (RCA).

Read the full incident report →

Major December 3, 2025

[Mexico] OXXOPay Transactions – Payment Processing Instability

Detected by Pingoru: Dec 03, 2025, 07:33 AM UTC
Resolved: Dec 03, 2025, 01:13 PM UTC
Duration: 5h 39m

Timeline · 2 updates

investigating Dec 03, 2025, 07:33 AM UTC

We are currently experiencing instability with our OXXOPay provider in Mexico. The issue began at 05:10 UTC and is still ongoing. Our team is monitoring the situation closely in partnership with the provider, and we will share updates as soon as new information becomes available.
resolved Dec 03, 2025, 01:13 PM UTC

The incident is now resolved.

Read the full incident report →