Ebanx Outage History

There were 11 Ebanx outages since February 3, 2026 totaling 85h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ebanx.com

Minor April 21, 2026

[Colombia][Payments API][Nequi] Payment processing degradation

Detected by Pingoru: Apr 21, 2026, 06:20 AM UTC
Resolved: Apr 21, 2026, 07:00 AM UTC
Duration: 40m

Timeline · 2 updates

investigating Apr 21, 2026, 06:20 AM UTC

Payment method(s): Nequi, Payments API Country: Colombia Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
resolved Apr 21, 2026, 07:00 AM UTC

The issue affecting Nequi transactions via the Payments API has been resolved, and services are operating normally

Read the full incident report →

Critical April 10, 2026

[Payout] [Mexico] SPEI Incident

Detected by Pingoru: Apr 10, 2026, 01:52 PM UTC
Resolved: Apr 10, 2026, 03:22 PM UTC
Duration: 1h 29m

Affected: SPEI

Timeline · 2 updates

investigating Apr 10, 2026, 01:52 PM UTC

Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
resolved Apr 10, 2026, 03:22 PM UTC

Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC. We received information that Arcus was experiencing some instability, but they have already informed us that everything is fine now. We checked here and the payouts are already being processed correctly.

Read the full incident report →

Major April 1, 2026

[Brazil][Payments API][PIX] Payment processing degradation

Detected by Pingoru: Apr 01, 2026, 11:30 AM UTC
Resolved: Apr 01, 2026, 12:14 PM UTC
Duration: 44m

Affected: Payments APIPIX

Timeline · 3 updates

investigating Apr 01, 2026, 11:30 AM UTC

Payment method(s): PIX, Payments API Country: Brazil Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
identified Apr 01, 2026, 12:12 PM UTC

The cause of the degradation affecting PIX payments has been identified. Our teams are actively working with partners to restore full service stability.
resolved Apr 01, 2026, 12:14 PM UTC

The issue affecting PIX transactions via the Payments API has been resolved, and services are operating normally

Read the full incident report →

Minor March 24, 2026

[Brazil][PIX] Payment Processing Degradation

Detected by Pingoru: Mar 24, 2026, 03:36 PM UTC
Resolved: Mar 24, 2026, 04:11 PM UTC
Duration: 35m

Affected: PIX

Timeline · 2 updates

investigating Mar 24, 2026, 03:36 PM UTC

Payment method(s): PIX Country: Brazil Impact: Transactions may experience delays or failures. Our team is actively monitoring the conversion rate and we will provide updates once the service is stable again.
resolved Mar 24, 2026, 04:11 PM UTC

Services are now operating normally. We will continue to monitor the stability of transactions.

Read the full incident report →

Major March 23, 2026

[Brazil][PIX] Payment Processing Degradation Affecting Some Brazilian Banks

Detected by Pingoru: Mar 23, 2026, 08:18 PM UTC
Resolved: Mar 23, 2026, 08:45 PM UTC
Duration: 26m

Affected: PIX

Timeline · 2 updates

investigating Mar 23, 2026, 08:18 PM UTC

Payment method(s): PIX Country: Brazil Impact: Transactions may experience delays or failures. Our team is actively monitoring the conversion rate and we will provide updates once the service is stable again.
resolved Mar 23, 2026, 08:45 PM UTC

Services are now operating normally. We will continue to monitor the stability of transactions.

Read the full incident report →

Notice March 10, 2026

NuPay enrollment flow degradation causing incomplete customer journeys

Detected by Pingoru: Mar 10, 2026, 12:01 PM UTC
Resolved: Mar 10, 2026, 07:15 PM UTC
Duration: 7h 14m

Timeline · 3 updates

monitoring Mar 10, 2026, 12:01 PM UTC

NuPay enrollments are currently not triggering the NuPay app step required to complete the process. As a result, customers are unable to finalize the enrollment. We are in contact with the partner and will share updates as soon as they are available.
monitoring Mar 10, 2026, 02:08 PM UTC

The partner is aware of the issue and is currently working to resolve the root cause. No further updates are available at this time. We will keep sharing updates as they become available.
resolved Mar 10, 2026, 07:15 PM UTC

Nupay enrollments are now working. This incident is resolved.

Read the full incident report →

Minor February 20, 2026

Merchant Area – Chargeback Report Unavailable

Detected by Pingoru: Feb 20, 2026, 06:03 PM UTC
Resolved: Feb 23, 2026, 02:46 PM UTC
Duration: 2d 20h

Timeline · 2 updates

investigating Feb 20, 2026, 06:03 PM UTC

We have identified an issue affecting the chargeback reports in the Merchant Area. As a result, the report is temporarily unavailable while we investigate and implement a fix. We will provide updates as soon as more information becomes available and once the issue has been resolved.
resolved Feb 23, 2026, 02:46 PM UTC

The issue affecting the chargeback reports in the Merchant Area has been successfully resolved. All reports are once again available.

Read the full incident report →

Notice February 10, 2026

[Colombia] PSE Maintenance

Detected by Pingoru: Feb 10, 2026, 02:52 PM UTC
Resolved: Jan 19, 2026, 09:00 AM UTC
Duration: —

Timeline · 1 update

resolved Feb 10, 2026, 02:52 PM UTC

We experienced intermittent availability for PSE payments in Colombia due to scheduled maintenance performed to improve the quality of PSE services. During this period, some transactions may have been rejected by the platform. Payment Type: PSE Country: Colombia Start: January 19th, 06:00 UTC End: January 19th, 09:00 UTC Duration: 3 hours Impact: PSE payments presented intermittence or temporary unavailability in payment processing during the maintenance window. Service was restored after the scheduled maintenance was completed.

Read the full incident report →

Major February 7, 2026

[Brazil] Payment type PIX degradation

Detected by Pingoru: Feb 07, 2026, 02:55 PM UTC
Resolved: Feb 07, 2026, 03:58 PM UTC
Duration: 1h 3m

Affected: Payments APIPIX

Timeline · 5 updates

investigating Feb 07, 2026, 02:55 PM UTC

We are currently experiencing an outage in production affecting PIX payment processing in Brazil.
investigating Feb 07, 2026, 02:56 PM UTC

We are currently experiencing an degradation in responde time affecting PIX payment processing in Brazil,
investigating Feb 07, 2026, 03:08 PM UTC

We are currently investigating the issue. Initial indications suggest it is related to networking problems with our cloud provider. We will provide further updates as the investigation progresses.
monitoring Feb 07, 2026, 03:27 PM UTC

PIX payment processing in Brazil is returning to normal levels. We are continuing to monitor to ensure stability.
resolved Feb 07, 2026, 03:58 PM UTC

This incident has been resolved.

Read the full incident report →

Critical February 5, 2026

[Brazil] Payment type PIX outage

Detected by Pingoru: Feb 05, 2026, 02:26 PM UTC
Resolved: Feb 05, 2026, 02:26 PM UTC
Duration: —

Timeline · 1 update

resolved Feb 05, 2026, 02:48 PM UTC

We experienced an outage that affected PIX payment confirmations in Brazil between 14:26 and 14:39 UTC. As a result, customers may have observed delays or inconsistencies in payment confirmation updates.

Read the full incident report →

Critical February 3, 2026

[Colombia] Degradation in E-Wallet processing

Detected by Pingoru: Feb 03, 2026, 07:48 PM UTC
Resolved: Feb 04, 2026, 12:00 AM UTC
Duration: 4h 11m

Affected: E-Wallet

Timeline · 3 updates

identified Feb 03, 2026, 07:48 PM UTC

We are currently experiencing degraded performance affecting Nequi services in Colombia. The issue originally began at 13:48 UTC and has reoccurred at 19:35 UTC. Our team is actively monitoring the situation, following up with Nequi. We will continue to provide updates as more information becomes available.
identified Feb 03, 2026, 11:59 PM UTC

Processing levels have returned to normal for Nequi services in Colombia. The conversion rate recovered at 22:08 UTC and is now back to the expected average. We continue to monitor the situation to ensure ongoing stability.
resolved Feb 04, 2026, 12:00 AM UTC

This incident has been resolved.

Read the full incident report →

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