Ebanx Outage History
Ebanx partial outage · 2 active incidents View live status →Pingoru has recorded 85 incidents for Ebanx: 73 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 7 | 20 of 744 (3%) |
| June 2026 | 6 | 11 of 720 (1%) |
| July 2026 | 8 | 16 of 744 (2%) |
| August 2026 | 8 | 7 of 744 (1%) |
| September 2026 | 4 | 11 of 720 (1%) |
| October 2026 | 7 | 57 of 744 (8%) |
| November 2026 | 4 | 6 of 229 (3%) |
Incidents, newest first
Critical November 6, 2026 [Brazil][PIX] Payment processing degradation due to BACEN instability 15m PIX
Started Nov 06, 2026, 10:21 PM UTC· resolved Nov 06, 2026, 10:37 PM UTC
- investigating Nov 06, 2026, 10:21 PM UTC
Payment method(s): PIX Country: Brazil Impact: We have identified the cause of a degradation affecting PIX payment processing. Transactions may experience failures, delays, or inconsistent statuses. Our teams are actively working with partners to restore full service.
- resolved Nov 06, 2026, 10:37 PM UTC
This incident has been resolved.
Major November 4, 2026 [Brazil][PIX] Cross-border payment interruption in checkout 13m PIX
Started Nov 04, 2026, 02:02 PM UTC· resolved Nov 04, 2026, 02:15 PM UTC
- identified Nov 04, 2026, 02:02 PM UTC
Payment method(s): PIX Country: Brazil Impact: Cross-border PIX transactions are currently experiencing an interruption. The cause has been identified, and our teams are actively working to understand the root cause and fix the issue.
- resolved Nov 04, 2026, 02:15 PM UTC
This incident has been resolved.
Critical October 29, 2026 [Peru][PagoEfectivo] Payment processing outage 1d 12h PagoEfectivo
Started Oct 29, 2026, 11:20 PM UTC· resolved Oct 31, 2026, 12:07 PM UTC
- identified Oct 29, 2026, 11:20 PM UTC
Payment method(s): PagoEfectivo Country: Peru Impact: We have identified the cause of delays affecting PagoEfectivo transactions via our Payments API. Our teams are actively working with partners to resolve the issue.
- monitoring Oct 30, 2026, 11:27 PM UTC
PagoEfectivo is experiencing a full platform outage on its side, affecting all payment providers and merchants that use the service, not only EBANX. PagoEfectivo transactions are currently unavailable. There is no estimated time for restoration yet. We are in constant contact with PagoEfectivo and will share updates as soon as we have new information.
- monitoring Oct 31, 2026, 07:12 AM UTC
PagoEfectivo services remain temporarily suspended by the provider. No estimated time for restoration has been shared yet. We remain in constant contact with PagoEfectivo and will provide a further update as soon as we have new information to share.
- monitoring Oct 31, 2026, 11:51 AM UTC
PagoEfectivo services are being brought back online by the provider, and we are seeing early signs of recovery in transactions. We are monitoring closely to confirm stability and will update once recovery is fully confirmed.
- resolved Oct 31, 2026, 12:07 PM UTC
This incident has been resolved.
Major October 27, 2026 [Dominican Republic][Cards] Payment processing degradation 3h 18m Cards (credit/debit)
Started Oct 27, 2026, 08:54 AM UTC· resolved Oct 27, 2026, 12:13 PM UTC
- investigating Oct 27, 2026, 08:54 AM UTC
We are experiencing a communication issue with our partner in the Dominican Republic, affecting Card payments. As a result, transactions may be declined or fail to process. Our teams are actively working with the partner to resolve the issue and restore full service as soon as possible.
- resolved Oct 27, 2026, 12:13 PM UTC
This incident has been resolved.
Critical October 23, 2026 [All Countries][Payments API] Payments API down – Payments API
Started Oct 23, 2026, 02:40 PM UTC· resolved Oct 23, 2026, 02:40 PM UTC
- resolved Oct 23, 2026, 02:40 PM UTC
Payment method(s): All payment methods Country: All Countries Impact: An issue causing full degradation of the Payments API has been resolved. Services are now operating normally.
Major October 19, 2026 Payment processing degradation 12h 43m Cash
Started Oct 19, 2026, 04:25 AM UTC· resolved Oct 19, 2026, 05:08 PM UTC
- monitoring Oct 19, 2026, 04:25 AM UTC
Payment method(s): Cash. Country: Bolivia. Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.
- monitoring Oct 19, 2026, 11:39 AM UTC
Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.
- resolved Oct 19, 2026, 05:08 PM UTC
This incident has been resolved.
Major October 15, 2026 [Bolivia][Cash] Payment processing degradation 20m Cash
Started Oct 15, 2026, 11:54 PM UTC· resolved Oct 16, 2026, 12:14 AM UTC
- investigating Oct 15, 2026, 11:54 PM UTC
Payment method(s): Cash Country: Bolivia Impact: We are experiencing a communication issue with our partner in Bolivia, affecting Cash payments. As a result, some transactions may experience minor delays or failures. Our teams are actively working with the partner to resolve the issue and restore full service as soon as possible.
- resolved Oct 16, 2026, 12:14 AM UTC
This incident has been resolved.
Major October 9, 2026 [Colombia][E-Wallet] Payment processing degradation 2h 13m E-Wallet
Started Oct 09, 2026, 04:29 PM UTC· resolved Oct 09, 2026, 06:42 PM UTC
- investigating Oct 09, 2026, 04:29 PM UTC
Payment method(s): E-Wallet Country: Colombia Impact: : We are currently experiencing issues processing E-Wallet payments due to communication problems with one of our external partners. Our team is working closely with the partner to resolve the issue and restore normal service as soon as possible.
- resolved Oct 09, 2026, 06:42 PM UTC
This incident has been resolved.
Minor October 2, 2026 [Nigeria][Bank Transfer] Payment processing degradation 1h 42m Bank Transfer
Started Oct 02, 2026, 06:36 PM UTC· resolved Oct 02, 2026, 08:18 PM UTC
- monitoring Oct 02, 2026, 06:36 PM UTC
Payment method(s): Bank Transfer Country: Nigeria Impact: We are experiencing issues processing Bank Transfer payments in Nigeria due to an issue with an external partner. Our teams are actively working with them to restore the service.
- resolved Oct 02, 2026, 08:18 PM UTC
This incident has been resolved.
Major September 29, 2026 [Colombia][E-Wallet] Payment processing degradation 2h 8m E-Wallet
Started Sep 29, 2026, 08:11 PM UTC· resolved Sep 29, 2026, 10:20 PM UTC
- identified Sep 29, 2026, 08:11 PM UTC
Payment method(s): E-Wallet Country: Colombia Impact: We have identified an issue affecting E-Wallet transactions in Colombia, leading to processing degradation. Our teams are actively working with our partners to restore full service.
- resolved Sep 29, 2026, 10:20 PM UTC
This incident has been resolved.
Major September 22, 2026 [Peru][E-Wallet] Payment processing instability 4h 1m E-Wallet
Started Sep 22, 2026, 11:45 AM UTC· resolved Sep 22, 2026, 03:47 PM UTC
- investigating Sep 22, 2026, 11:45 AM UTC
Payment method(s): E-Wallet Country: Peru Impact: We have identified the cause of internal errors affecting E-Wallet transactions. Our teams are actively working with our partners to restore full service.
- resolved Sep 22, 2026, 03:47 PM UTC
This incident has been resolved.
Minor September 4, 2026 [Brazil][PIX] Payment processing degradation 2h 46m PIX
Started Sep 04, 2026, 11:59 PM UTC· resolved Sep 05, 2026, 02:46 AM UTC
- identified Sep 04, 2026, 11:59 PM UTC
Payment method(s): PIX Country: Brazil Impact: We have identified the cause of a minor degradation affecting PIX transactions, which is linked to one of our partner banks in Brazil. Our teams are working with the partner to restore full service and will provide an update as soon as more information becomes available.
- investigating Sep 05, 2026, 12:28 AM UTC
We are continuing to work with our partner to resolve the degradation affecting PIX transactions. We will provide an update as soon as more information becomes available.
- investigating Sep 05, 2026, 01:00 AM UTC
We are continuing to work with our partner to resolve the issue. We would like to clarify that this degradation is limited to one specific bank in Brazil, and PIX transactions involving other banks are unaffected. We will provide an update as soon as more information becomes available.
- monitoring Sep 05, 2026, 02:33 AM UTC
We are monitoring the recovery of PIX transactions with the impacted partner bank as they work to restore full service on their side. PIX transactions involving other banks remain unaffected. We will provide an update as soon as we confirm full recovery.
- resolved Sep 05, 2026, 02:46 AM UTC
This incident has been resolved. PIX transactions with the impacted partner bank are processing normally again, and conversion rates have returned to expected levels.
Minor September 4, 2026 [Argentina][Payouts][Pay-in] Payout processing degradation 1h 43m Bank Transfer
Started Sep 04, 2026, 07:47 PM UTC· resolved Sep 04, 2026, 09:31 PM UTC
- identified Sep 04, 2026, 07:47 PM UTC
We have detected a service degradation affecting payouts. Payout processing times may be longer than usual, and payouts may be temporarily unavailable. Our teams are actively working with our external partners to restore full service as quickly as possible.
- investigating Sep 04, 2026, 08:48 PM UTC
We are working with our external partner to resolve the issue. We have identified that this incident is also impacting pay-in flows
- resolved Sep 04, 2026, 09:31 PM UTC
This incident has been resolved.
Major August 28, 2026 [Colombia][PSE] Degraded service 1h 14m Bank Transfer
Started Aug 28, 2026, 11:39 PM UTC· resolved Aug 29, 2026, 12:54 AM UTC
- investigating Aug 28, 2026, 11:39 PM UTC
We are experiencing degradation affecting PSE transactions. Our teams are in touch with the provider to solve this issue. Users may experience delays or transaction failures.
- resolved Aug 29, 2026, 12:54 AM UTC
Payment method(s): Bank Transfer Country: Colombia Impact: The issue affecting Bank Transfer transactions has been resolved, and services are now operating normally.
Minor August 28, 2026 [Colombia][Bank Transfer] Payment processing degradation 54m Bank Transfer
Started Aug 28, 2026, 05:18 PM UTC· resolved Aug 28, 2026, 06:13 PM UTC
- identified Aug 28, 2026, 05:18 PM UTC
Payment method(s): Bank Transfer Country: Colombia Impact: We have identified intermittent issues affecting Bank Transfer processing, which may be causing delays or failures for payments. Our teams are actively working with our partners to resolve the issue.
- resolved Aug 28, 2026, 06:13 PM UTC
This incident has been resolved.
Major August 28, 2026 [Colombia][PSE] Degraded service 28m Bank Transfer
Started Aug 28, 2026, 05:37 AM UTC· resolved Aug 28, 2026, 06:06 AM UTC
- investigating Aug 28, 2026, 05:37 AM UTC
We are experiencing degradation affecting PSE transactions. Our teams are in touch with the provider to solve this issue. Users may experience delays or transaction failures.
- resolved Aug 28, 2026, 06:06 AM UTC
Payment method(s): Bank Transfer Country: Colombia Impact: The issue affecting Bank Transfer transactions has been resolved, and services are now operating normally.
Major August 23, 2026 [Brazil][PIX] Payment processing degradation 2h 5m PIX
Started Aug 23, 2026, 10:02 AM UTC· resolved Aug 23, 2026, 12:07 PM UTC
- identified Aug 23, 2026, 10:02 AM UTC
We are experiencing degradation affecting PIX transactions. Our teams are actively investigating the issue, which may result in processing delays or failures.
- investigating Aug 23, 2026, 11:06 AM UTC
The issue is still ongoing. We continue to closely monitor the situation and will share further updates as more information becomes available.
- investigating Aug 23, 2026, 11:47 AM UTC
The incident affecting PIX transactions is still under investigation. The issue appears to be at the PIX network infrastructure level and is being handled at that level. At this time, any PIX transfer using a PIX key is failing, including QR code payments. Transfers made via bank account details (agency/account) remain functional. We continue to monitor closely and will share further updates as more information becomes available.
- monitoring Aug 23, 2026, 12:01 PM UTC
PIX transactions are recovering and conversion rates are now increasing. We are monitoring closely to confirm full recovery and will share a final update once the incident is resolved.
- resolved Aug 23, 2026, 12:07 PM UTC
This incident has been resolved. PIX transactions are processing normally, including transfers using PIX keys and QR code payments. Conversion rates have returned to expected levels.
Minor August 23, 2026 [Brazil][PIX] Payment processing degradation 29m PIX
Started Aug 23, 2026, 02:56 AM UTC· resolved Aug 23, 2026, 03:26 AM UTC
- investigating Aug 23, 2026, 02:56 AM UTC
Payment method(s): PIX Country: Brazil Impact: We are observing degradation affecting PIX transactions. Our teams are actively investigating the cause, which may result in processing delays or failures.
- resolved Aug 23, 2026, 03:26 AM UTC
Payment method(s): PIX Country: Brazil Impact: The issue affecting PIX payment processing has been resolved, and services are now operating normally.
Minor August 18, 2026 [Brazil][PIX] Conversion rate reduction 7m PIX
Started Aug 18, 2026, 08:06 PM UTC· resolved Aug 18, 2026, 08:13 PM UTC
- investigating Aug 18, 2026, 08:06 PM UTC
Payment method(s): PIX Country: Brazil Impact: We are observing a slight reduction in PIX conversion rates due to failures at two of our partner PSPs (Itaú and PicPay). Our teams are actively working with these partners to resolve the issue and restore full service.
- monitoring Aug 18, 2026, 08:09 PM UTC
The issue has been identified and a fix has been applied. We are monitoring closely to confirm full recovery
- resolved Aug 18, 2026, 08:13 PM UTC
This incident has been resolved.
Minor August 13, 2026 [Nigeria][USSD] Payment Processing Degradation 49m USSD
Started Aug 13, 2026, 08:57 PM UTC· resolved Aug 13, 2026, 09:46 PM UTC
- identified Aug 13, 2026, 08:57 PM UTC
Payment method(s): USSD Country: Nigeria Impact: We are currently experiencing a degradation in payment processing for transactions in Nigeria. Payments may experience timeouts, resulting in failed or delayed transaction processing. Our team is actively investigating the issue and working to restore normal payment processing.
- resolved Aug 13, 2026, 09:46 PM UTC
This incident has been resolved.
Major August 11, 2026 [Brazil][PIX] Pix Automático Degradation 51m PIX
Started Aug 11, 2026, 12:35 AM UTC· resolved Aug 11, 2026, 01:26 AM UTC
- identified Aug 11, 2026, 12:35 AM UTC
Payment method(s): PIX Automático Country: Brazil Impact: The cause of the degradation affecting PIX Automático transactions has been identified, and our teams are actively working with our partners to restore full service.
- monitoring Aug 11, 2026, 01:04 AM UTC
A fix has been applied, and services are returning to normal. We are monitoring for stability.
- resolved Aug 11, 2026, 01:26 AM UTC
The fix resolved the issue and Pix Automático services are now stable.
Major July 30, 2026 [India][E-Wallet] UPI Autopay Service Degradation 12h 10m
Started Jul 30, 2026, 06:10 AM UTC· resolved Jul 30, 2026, 06:21 PM UTC
- investigating Jul 30, 2026, 06:10 AM UTC
We have identified an issue affecting UPI Autopay in India. We have escalated this to our local banking partner and will provide updates as we receive more information.
- resolved Jul 30, 2026, 06:21 PM UTC
This incident has been resolved.
Major July 27, 2026 [Argentina][Document Validation] Service Degradation 5m
Started Jul 27, 2026, 07:15 PM UTC· resolved Jul 27, 2026, 07:21 PM UTC
- investigating Jul 27, 2026, 07:15 PM UTC
Payment method(s): N/A Country: Argentina Impact: We have identified an issue with document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
- investigating Jul 27, 2026, 07:17 PM UTC
Payment method(s): N/A Country: Argentina Impact: We have identified the cause of an issue affecting document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
- resolved Jul 27, 2026, 07:21 PM UTC
Payment method(s): N/A Country: Argentina Impact: The incident has been resolved, and services are operating normally.
Major July 23, 2026 [Mexico][SPEI] Scheduled Maintenance 1h 40m SPEI
Started Jul 23, 2026, 08:38 AM UTC· resolved Jul 23, 2026, 10:19 AM UTC
- monitoring Jul 23, 2026, 08:38 AM UTC
Payment method(s): SPEI Country: Mexico Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider. Start: 2026-07-23 06:00 End: 2026-07-23 11:00
- monitoring Jul 23, 2026, 08:39 AM UTC
Payment method(s): SPEI Country: Mexico Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider. Start: 2026-07-23 06:00 UTC End: 2026-07-23 11:00 UTC
- resolved Jul 23, 2026, 10:19 AM UTC
Payment method(s): SPEI Country: Mexico Impact: The maintenance has been close, and we are monitoring for stability. SPEI transactions are now confirming.
Major July 10, 2026 [Chile][Cards] Payment processing degradation 1h 26m Cards (credit/debit)
Started Jul 10, 2026, 02:22 AM UTC· resolved Jul 10, 2026, 03:49 AM UTC
- investigating Jul 10, 2026, 02:22 AM UTC
Payment method(s): Cards Country: Chile Impact: Intermittent failures are affecting Cards transactions. The cause has been identified, and our teams are actively working with partners to restore normal operations.
- resolved Jul 10, 2026, 03:49 AM UTC
Payment method(s): Cards (credit/debit) Country: Chile Impact: The issue affecting Cards transactions has been resolved, and services are now operating normally.