Ebanx had 58 outages in the last 2 years totaling 112h 23m of downtime — averaging 2.4 incidents per month.
There were 58 Ebanx outages since September 19, 2025 totaling 112h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue affecting UPI Autopay in India. We have escalated this to our local banking partner and will provide updates as we receive more information.
This incident has been resolved.
Payment method(s): N/A Country: Argentina Impact: We have identified an issue with document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
Payment method(s): N/A Country: Argentina Impact: We have identified the cause of an issue affecting document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
Payment method(s): N/A Country: Argentina Impact: The incident has been resolved, and services are operating normally.
Payment method(s): SPEI Country: Mexico Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider. Start: 2026-07-23 06:00 End: 2026-07-23 11:00
Payment method(s): SPEI Country: Mexico Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider. Start: 2026-07-23 06:00 UTC End: 2026-07-23 11:00 UTC
Payment method(s): SPEI Country: Mexico Impact: The maintenance has been close, and we are monitoring for stability. SPEI transactions are now confirming.
Payment method(s): Cards Country: Chile Impact: Intermittent failures are affecting Cards transactions. The cause has been identified, and our teams are actively working with partners to restore normal operations.
Payment method(s): Cards (credit/debit) Country: Chile Impact: The issue affecting Cards transactions has been resolved, and services are now operating normally.
Payment method(s): PIX Country: Brazil Impact: PIX transactions are currently experiencing degradation, which may result in delays or failures. The cause has been identified, and our teams are actively working with our partners to restore full service.
Minimum impact observed in Cash-in operations, and Pix Automatico.
Following the fix applied together with our partners, we are observing recovery in PIX transactions, with the greatest impact seen on PIX cash-out. Based on current PIX cash-in transaction success rates, we have reduced the incident severity from critical to minor and continue monitoring until full stabilization.
This incident has been resolved.
Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.
Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.
Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: Incidente has been resolved
Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: Incident has been resolved
This incident has been resolved.
Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
Payment method(s): E-Wallet Country: Colombia Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally.
Payment method(s): PagoEfectivo Country: Peru Impact: PagoEfectivo payment creation is temporarily unavailable. The cause has been identified, and our teams are actively working with partners to resolve the issue.
This incident has been resolved.
Payment method(s): PIX Country: Brazil Impact: We have identified an issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working to restore normal processing.
We continue to investigate the issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working on a fix and treating this as a high-priority incident. We will provide another update shortly.
A fix is currently being deployed. PIX transactions for Banco do Brasil accounts are expected to resume within the next 30 minutes. We will confirm once service is fully restored.
The fix has been successfully deployed and we are monitoring the situation. We are already seeing PIX transactions for Banco do Brasil accounts processing normally. We will confirm full resolution shortly.
This incident has been resolved. We will continue monitoring closely to ensure full stability. We apologize for any inconvenience caused during this situation.
Payment method(s): Cards (credit/debit) Country: Colombia Impact: We have identified the cause of major transaction failures affecting card payments and are actively working with our partners to restore full service.
A fix has been applied and we are monitoring the stability of card transactions regarding our partner.
We are observing successful transactions and will continue to monitor to ensure full stability.
This incident has been resolved.
We have identified the cause of the partial unavailability affecting the EBANX Dashboard. Our teams are actively working with our partners to restore full functionality.
We identified the root cause and deployed a hotfix. We're now monitoring to confirm the issue is resolved.
The hotfix has been deployed, and we are continuing to monitor the situation.
The incident is now resolved.
The PIX maintenance window exceeded the initial 20-minute estimate. Our team worked to reestablish PIX services as quickly as possible. Pay-in, Pay-out, Payments, and Refunds were unavailable during this period.
Payment method: Pagosnet Country: Bolivia Impact: We have identified the cause of intermittent timeouts and increased failure rates affecting Pagosnet transactions. Our teams are actively working with our partners to resolve the issue and restore normal processing performance. Merchants may experience delayed responses or unsuccessful payment attempts.
Services are now operating normally. We will continue to monitor the stability of transactions.
Payment method(s): Nupay Country: Brazil Impact: We are currently monitoring intermittent processing issues affecting NuPay transactions. Transactions may still experience intermittent failures or delays during this period. We will provide further updates as more information becomes available.
Payment method(s): E-Wallet Country: Brazil Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally.
We are currently investigating service instability with the MPConnect e-wallet.
MPconnect is facing degradation due to AWS cloud provider instability
MPConnect is still working on it.
Services are now operating normally. We will continue to monitor the stability of transactions.
Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
Payment method(s): Nequi, Payments API Country: Colombia Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
The issue affecting Nequi transactions via the Payments API has been resolved, and services are operating normally
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC. We received information that Arcus was experiencing some instability, but they have already informed us that everything is fine now. We checked here and the payouts are already being processed correctly.
Payment method(s): PIX, Payments API Country: Brazil Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
The cause of the degradation affecting PIX payments has been identified. Our teams are actively working with partners to restore full service stability.
The issue affecting PIX transactions via the Payments API has been resolved, and services are operating normally
Payment method(s): PIX Country: Brazil Impact: Transactions may experience delays or failures. Our team is actively monitoring the conversion rate and we will provide updates once the service is stable again.
Services are now operating normally. We will continue to monitor the stability of transactions.
Payment method(s): PIX Country: Brazil Impact: Transactions may experience delays or failures. Our team is actively monitoring the conversion rate and we will provide updates once the service is stable again.
Services are now operating normally. We will continue to monitor the stability of transactions.
NuPay enrollments are currently not triggering the NuPay app step required to complete the process. As a result, customers are unable to finalize the enrollment. We are in contact with the partner and will share updates as soon as they are available.
The partner is aware of the issue and is currently working to resolve the root cause. No further updates are available at this time. We will keep sharing updates as they become available.
Nupay enrollments are now working. This incident is resolved.
We have identified an issue affecting the chargeback reports in the Merchant Area. As a result, the report is temporarily unavailable while we investigate and implement a fix. We will provide updates as soon as more information becomes available and once the issue has been resolved.
The issue affecting the chargeback reports in the Merchant Area has been successfully resolved. All reports are once again available.
We experienced intermittent availability for PSE payments in Colombia due to scheduled maintenance performed to improve the quality of PSE services. During this period, some transactions may have been rejected by the platform. Payment Type: PSE Country: Colombia Start: January 19th, 06:00 UTC End: January 19th, 09:00 UTC Duration: 3 hours Impact: PSE payments presented intermittence or temporary unavailability in payment processing during the maintenance window. Service was restored after the scheduled maintenance was completed.
We are currently experiencing an outage in production affecting PIX payment processing in Brazil.
We are currently experiencing an degradation in responde time affecting PIX payment processing in Brazil,
We are currently investigating the issue. Initial indications suggest it is related to networking problems with our cloud provider. We will provide further updates as the investigation progresses.
PIX payment processing in Brazil is returning to normal levels. We are continuing to monitor to ensure stability.
This incident has been resolved.