Ebanx had 63 outages in the last 2 years totaling 45h 36m of downtime — averaging 2.6 incidents per month.
There were 63 Ebanx outages since September 24, 2025 totaling 45h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
Payment method(s): E-Wallet Country: Peru Impact: We have identified the cause of internal errors affecting E-Wallet transactions. Our teams are actively working with our partners to restore full service.
This incident has been resolved.
Payment method(s): PIX Country: Brazil Impact: We have identified the cause of a minor degradation affecting PIX transactions, which is linked to one of our partner banks in Brazil. Our teams are working with the partner to restore full service and will provide an update as soon as more information becomes available.
We are continuing to work with our partner to resolve the degradation affecting PIX transactions. We will provide an update as soon as more information becomes available.
We are continuing to work with our partner to resolve the issue. We would like to clarify that this degradation is limited to one specific bank in Brazil, and PIX transactions involving other banks are unaffected. We will provide an update as soon as more information becomes available.
We are monitoring the recovery of PIX transactions with the impacted partner bank as they work to restore full service on their side. PIX transactions involving other banks remain unaffected. We will provide an update as soon as we confirm full recovery.
This incident has been resolved. PIX transactions with the impacted partner bank are processing normally again, and conversion rates have returned to expected levels.
We have detected a service degradation affecting payouts. Payout processing times may be longer than usual, and payouts may be temporarily unavailable. Our teams are actively working with our external partners to restore full service as quickly as possible.
We are working with our external partner to resolve the issue. We have identified that this incident is also impacting pay-in flows
This incident has been resolved.
We are experiencing degradation affecting PSE transactions. Our teams are in touch with the provider to solve this issue. Users may experience delays or transaction failures.
Payment method(s): Bank Transfer Country: Colombia Impact: The issue affecting Bank Transfer transactions has been resolved, and services are now operating normally.
Payment method(s): Bank Transfer Country: Colombia Impact: We have identified intermittent issues affecting Bank Transfer processing, which may be causing delays or failures for payments. Our teams are actively working with our partners to resolve the issue.
This incident has been resolved.
Payment method(s): PIX Country: Brazil Impact: We are observing a slight reduction in PIX conversion rates due to failures at two of our partner PSPs (Itaú and PicPay). Our teams are actively working with these partners to resolve the issue and restore full service.
The issue has been identified and a fix has been applied. We are monitoring closely to confirm full recovery
This incident has been resolved.
Payment method(s): USSD Country: Nigeria Impact: We are currently experiencing a degradation in payment processing for transactions in Nigeria. Payments may experience timeouts, resulting in failed or delayed transaction processing. Our team is actively investigating the issue and working to restore normal payment processing.
This incident has been resolved.
Payment method(s): PIX Automático Country: Brazil Impact: The cause of the degradation affecting PIX Automático transactions has been identified, and our teams are actively working with our partners to restore full service.
A fix has been applied, and services are returning to normal. We are monitoring for stability.
The fix resolved the issue and Pix Automático services are now stable.
We have identified an issue affecting UPI Autopay in India. We have escalated this to our local banking partner and will provide updates as we receive more information.
This incident has been resolved.
Payment method(s): N/A Country: Argentina Impact: We have identified an issue with document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
Payment method(s): N/A Country: Argentina Impact: We have identified the cause of an issue affecting document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
Payment method(s): N/A Country: Argentina Impact: The incident has been resolved, and services are operating normally.
Payment method(s): SPEI Country: Mexico Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider. Start: 2026-07-23 06:00 End: 2026-07-23 11:00
Payment method(s): SPEI Country: Mexico Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider. Start: 2026-07-23 06:00 UTC End: 2026-07-23 11:00 UTC
Payment method(s): SPEI Country: Mexico Impact: The maintenance has been close, and we are monitoring for stability. SPEI transactions are now confirming.
Payment method(s): Cards Country: Chile Impact: Intermittent failures are affecting Cards transactions. The cause has been identified, and our teams are actively working with partners to restore normal operations.
Payment method(s): Cards (credit/debit) Country: Chile Impact: The issue affecting Cards transactions has been resolved, and services are now operating normally.
Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.
Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.
Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: Incidente has been resolved
Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: Incident has been resolved
This incident has been resolved.
Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
Payment method(s): E-Wallet Country: Colombia Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally.
Payment method(s): PagoEfectivo Country: Peru Impact: PagoEfectivo payment creation is temporarily unavailable. The cause has been identified, and our teams are actively working with partners to resolve the issue.
This incident has been resolved.
Payment method(s): PIX Country: Brazil Impact: We have identified an issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working to restore normal processing.
We continue to investigate the issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working on a fix and treating this as a high-priority incident. We will provide another update shortly.
A fix is currently being deployed. PIX transactions for Banco do Brasil accounts are expected to resume within the next 30 minutes. We will confirm once service is fully restored.
The fix has been successfully deployed and we are monitoring the situation. We are already seeing PIX transactions for Banco do Brasil accounts processing normally. We will confirm full resolution shortly.
This incident has been resolved. We will continue monitoring closely to ensure full stability. We apologize for any inconvenience caused during this situation.
Payment method(s): Cards (credit/debit) Country: Colombia Impact: We have identified the cause of major transaction failures affecting card payments and are actively working with our partners to restore full service.
A fix has been applied and we are monitoring the stability of card transactions regarding our partner.
We are observing successful transactions and will continue to monitor to ensure full stability.
This incident has been resolved.
We have identified the cause of the partial unavailability affecting the EBANX Dashboard. Our teams are actively working with our partners to restore full functionality.
We identified the root cause and deployed a hotfix. We're now monitoring to confirm the issue is resolved.
The hotfix has been deployed, and we are continuing to monitor the situation.
The incident is now resolved.
The PIX maintenance window exceeded the initial 20-minute estimate. Our team worked to reestablish PIX services as quickly as possible. Pay-in, Pay-out, Payments, and Refunds were unavailable during this period.
Payment method: Pagosnet Country: Bolivia Impact: We have identified the cause of intermittent timeouts and increased failure rates affecting Pagosnet transactions. Our teams are actively working with our partners to resolve the issue and restore normal processing performance. Merchants may experience delayed responses or unsuccessful payment attempts.
Services are now operating normally. We will continue to monitor the stability of transactions.
Payment method(s): Nupay Country: Brazil Impact: We are currently monitoring intermittent processing issues affecting NuPay transactions. Transactions may still experience intermittent failures or delays during this period. We will provide further updates as more information becomes available.
Payment method(s): E-Wallet Country: Brazil Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally.
We are currently investigating service instability with the MPConnect e-wallet.
MPconnect is facing degradation due to AWS cloud provider instability
MPConnect is still working on it.
Services are now operating normally. We will continue to monitor the stability of transactions.
Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
Payment method(s): Nequi, Payments API Country: Colombia Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
The issue affecting Nequi transactions via the Payments API has been resolved, and services are operating normally
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC. We received information that Arcus was experiencing some instability, but they have already informed us that everything is fine now. We checked here and the payouts are already being processed correctly.