Ebanx incident

[Mexico] OXXOPay Transactions – Payment Processing Instability

Major Resolved View vendor source →

Ebanx experienced a major incident on December 3, 2025, lasting 5h 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 07:33 AM UTC
Resolved
Dec 03, 2025, 01:13 PM UTC
Duration
5h 39m
Detected by Pingoru
Dec 03, 2025, 07:33 AM UTC

Update timeline

  1. investigating Dec 03, 2025, 07:33 AM UTC

    We are currently experiencing instability with our OXXOPay provider in Mexico. The issue began at 05:10 UTC and is still ongoing. Our team is monitoring the situation closely in partnership with the provider, and we will share updates as soon as new information becomes available.

  2. resolved Dec 03, 2025, 01:13 PM UTC

    The incident is now resolved.