Ebanx incident

[Colombia][Payments API][Nequi] Payment processing degradation

Minor Resolved View vendor source →

Ebanx experienced a minor incident on April 21, 2026, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 06:20 AM UTC
Resolved
Apr 21, 2026, 07:00 AM UTC
Duration
40m
Detected by Pingoru
Apr 21, 2026, 06:20 AM UTC

Update timeline

  1. investigating Apr 21, 2026, 06:20 AM UTC

    Payment method(s): Nequi, Payments API Country: Colombia Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.

  2. resolved Apr 21, 2026, 07:00 AM UTC

    The issue affecting Nequi transactions via the Payments API has been resolved, and services are operating normally