Ebanx incident

[BR] Degraded PIX Payments Processing

Major Resolved View vendor source →

Ebanx experienced a major incident on December 4, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 09:49 PM UTC
Resolved
Dec 04, 2025, 09:49 PM UTC
Duration
—
Detected by Pingoru
Dec 04, 2025, 09:49 PM UTC

Update timeline

  1. resolved Dec 04, 2025, 09:49 PM UTC

    Between 20:50 UTC and 21:07 UTC, we experienced latency in our notification system, resulting in delayed confirmations for PIX payments. Please note that while payment processing itself remained functional, the delivery of status updates to merchants was delayed. The issue has been fixed, and the backlog has been cleared. We are proceeding with the internal investigation (RCA).