Ebanx Outage History
Ebanx is up right nowPingoru has recorded 79 incidents for Ebanx: 75 in the last 12 months and 19 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 7 | 20 of 744 (3%) |
| June 2026 | 6 | 11 of 720 (1%) |
| July 2026 | 8 | 16 of 744 (2%) |
| August 2026 | 8 | 7 of 744 (1%) |
| September 2026 | 4 | 11 of 720 (1%) |
| October 2026 | 5 | 17 of 587 (3%) |
Incidents, newest first
Notice November 15, 2025 [Argentina] Degradation in Payin and Payout processing 13m Payments API, E-Wallet, Payout API, Cards (credit/debit) and 2 more
Started Nov 15, 2025, 04:48 PM UTC· resolved Nov 15, 2025, 05:02 PM UTC
- identified Nov 15, 2025, 04:48 PM UTC
We have identified intermittent communication issues with our document validation partner in Argentina, affecting pay-in and pay-out processing. The degradation began around 14:00 UTC, and our teams are monitoring the situation closely.
- resolved Nov 15, 2025, 05:02 PM UTC
Communication with our document validation partner in Argentina has returned to expected levels, and pay-in and pay-out processing is now operating normally.
Critical November 9, 2025 [Brasil] PIX degradation 1h 29m PIX
Started Nov 09, 2025, 05:31 AM UTC· resolved Nov 09, 2025, 07:00 AM UTC
- investigating Nov 09, 2025, 05:31 AM UTC
We have identified a degradation in our PIX payment type payments. We are investigating.
- investigating Nov 09, 2025, 05:52 AM UTC
Customers are able to create the PIX payment but unable to pay. We already working on it.
- investigating Nov 09, 2025, 06:04 AM UTC
We are seeing recovery, however, conversion is still below normal.
- monitoring Nov 09, 2025, 06:18 AM UTC
We have restored our service, and we are monitoring it.
- resolved Nov 09, 2025, 06:05 PM UTC
Incident resolved
Minor November 5, 2025 [South Africa] Degraded partner performance 57m
Started Nov 05, 2025, 09:26 AM UTC· resolved Nov 05, 2025, 10:23 AM UTC
- investigating Nov 05, 2025, 09:26 AM UTC
We are currently experiencing an outage with our Capitec Pay payment partner in South Africa. The issue began at 08:07 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
- resolved Nov 05, 2025, 10:23 AM UTC
The incident is now resolved.
Critical November 4, 2025 Data unavailability on Ebanx Merchant Area (Dashboard) in Crossborder 1d 2h
Started Nov 04, 2025, 07:18 PM UTC· resolved Nov 05, 2025, 09:41 PM UTC
- investigating Nov 04, 2025, 07:18 PM UTC
We are currently experiencing infrastructure issues affecting our databases. As a result, some records in MerchantArea may be missing or temporarily unavailable. At this time, we have identified Refunds and Chargebacks as impacted entities, though additional entities may also be affected. Our engineering team is actively investigating and working to restore full functionality as soon as possible.
- monitoring Nov 05, 2025, 05:49 PM UTC
The Refunds and Chargebacks pages are close to being fully restored, and we are currently monitoring to ensure all entities are completely available. Our team continues to work on implementing a permanent fix to prevent this issue from recurring.
- resolved Nov 05, 2025, 09:41 PM UTC
The Refunds and Chargebacks pages have been fully restored, and all entities are now available.
Major November 3, 2025 [Brazil] Unavailability in NuPay Payment Processing –
Started Nov 03, 2025, 11:17 PM UTC· resolved Nov 03, 2025, 11:17 PM UTC
- resolved Nov 03, 2025, 11:17 PM UTC
Our team has identified and corrected the internal issue that caused unavailability in NuPay payment processing. The incident began at 2025-11-03 19:49 UTC and was resolved at 2025-11-03 20:15 UTC. All systems are now operating normally, and we will continue monitoring to ensure full stability.
Major October 30, 2025 [Colombia] Partner Outage 1h 39m
Started Oct 30, 2025, 11:32 PM UTC· resolved Oct 31, 2025, 01:12 AM UTC
- identified Oct 30, 2025, 11:32 PM UTC
We are currently experiencing an outage with our Nequi payment partner in Colombia. The issue began at 22:32 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
- resolved Oct 31, 2025, 01:12 AM UTC
The outage issue affecting our Nequi payment partner in Colombia has been resolved. As of 00:23 UTC, services have returned to normal and transactions are processing as expected. Our team will keep closely monitoring
Critical October 30, 2025 [Brazil] Pix experiencing degradation due to incident on BACEN 15m PIX
Started Oct 30, 2025, 07:38 PM UTC· resolved Oct 30, 2025, 07:54 PM UTC
- investigating Oct 30, 2025, 07:38 PM UTC
BACEN (Central Bank of Brazil) is experiencing degradation. PIX payments conversion affected.
- resolved Oct 30, 2025, 07:54 PM UTC
PIX payments are back to normal.
Minor October 21, 2025 [PSE] Colombia bank Bancolombia unavailable for Bank transfer 3h 29m Bank Transfer
Started Oct 21, 2025, 01:54 PM UTC· resolved Oct 21, 2025, 05:24 PM UTC
- identified Oct 21, 2025, 01:54 PM UTC
Bancolombia is currently unavailable and does not appear on the PSE transfer bank list.
- resolved Oct 21, 2025, 05:24 PM UTC
This incident has been resolved.
Critical October 15, 2025 Dashboard crossborder and local-latam unavailable –
Started Oct 15, 2025, 02:30 PM UTC· resolved Oct 15, 2025, 02:30 PM UTC
- resolved Oct 15, 2025, 02:30 PM UTC
We experienced an issue affecting the Crossborder and Local LATAM dashboards. Our team identified a problem within our infrastructure that temporarily impacted dashboard availability. The issue has been resolved, and full functionality has been restored. The dashboards were unavailable for approximately 20 minutes.
Critical October 15, 2025 [Brazil] PIX payment processing flow degradation 35m
Started Oct 15, 2025, 04:22 AM UTC· resolved Oct 15, 2025, 04:57 AM UTC
- identified Oct 15, 2025, 04:22 AM UTC
An issue with PIX has been identified. We're investigating the root cause of the problem to fix it and are actively working to re-establish the service. We’ll share updates as soon as they’re available.
- monitoring Oct 15, 2025, 04:29 AM UTC
We’ve been seeing successful PIX payments since 04:25 UTC. The service is recovering, and we’re currently monitoring its stability.
- resolved Oct 15, 2025, 04:57 AM UTC
PIX service has been fully restored and is now stable. We’ll continue to monitor to ensure everything remains operational.