Ebanx incident

[Colombia] NEQUI Transactions – Payment Processing Instability

Major Resolved View vendor source →

Ebanx experienced a major incident on November 26, 2025 affecting E-Wallet, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 02:56 PM UTC
Resolved
Nov 26, 2025, 04:04 PM UTC
Duration
1h 7m
Detected by Pingoru
Nov 26, 2025, 02:56 PM UTC

Affected components

E-Wallet

Update timeline

  1. identified Nov 26, 2025, 02:56 PM UTC

    We have identified instability affecting NEQUI transactions in Colombia. Our provider has confirmed that they are facing an ongoing incident, and we will continue following up with them.

  2. monitoring Nov 26, 2025, 03:20 PM UTC

    Nequi has recovered its services and we are continuing to monitor.

  3. resolved Nov 26, 2025, 04:04 PM UTC

    Service reestablished.