Ebanx incident

[Payout] [Mexico] SPEI Incident

Critical Resolved View vendor source →
Started
Apr 10, 2026, 01:52 PM UTC
Resolved
Apr 10, 2026, 03:22 PM UTC
Duration
1h 29m
Detected by Pingoru
Apr 10, 2026, 01:52 PM UTC

Affected components

SPEI

Update timeline

  1. investigating Apr 10, 2026, 01:52 PM UTC

    Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC

  2. resolved Apr 10, 2026, 03:22 PM UTC

    Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC. We received information that Arcus was experiencing some instability, but they have already informed us that everything is fine now. We checked here and the payouts are already being processed correctly.

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