Ebanx experienced a critical incident on April 10, 2026 affecting SPEI, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
SPEI
Update timeline
- investigating Apr 10, 2026, 01:52 PM UTC
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
- resolved Apr 10, 2026, 03:22 PM UTC
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC. We received information that Arcus was experiencing some instability, but they have already informed us that everything is fine now. We checked here and the payouts are already being processed correctly.