Ebanx incident

[Mexico] Degraded SPEI Payout Partner Performance

Minor Resolved View vendor source →

Ebanx experienced a minor incident on December 30, 2025 affecting Payout API and SPEI, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2025, 02:34 PM UTC
Resolved
Dec 30, 2025, 04:22 PM UTC
Duration
1h 47m
Detected by Pingoru
Dec 30, 2025, 02:34 PM UTC

Affected components

Payout APISPEI

Update timeline

  1. identified Dec 30, 2025, 02:34 PM UTC

    We are currently experiencing degraded performance with our SPEI payout partner in Mexico. The issue began at 13:00 UTC and is still ongoing. Our team is actively monitoring the situation together with the provider to restore normal service as soon as possible. We will continue to provide updates as more information becomes available.

  2. resolved Dec 30, 2025, 04:22 PM UTC

    The incident is now resolved.