Ebanx incident

[Brazil] Payment type PIX degradation

Major Resolved View vendor source →
Started
Feb 07, 2026, 02:55 PM UTC
Resolved
Feb 07, 2026, 03:58 PM UTC
Duration
1h 3m
Detected by Pingoru
Feb 07, 2026, 02:55 PM UTC

Affected components

Payments APIPIX

Update timeline

  1. investigating Feb 07, 2026, 02:55 PM UTC

    We are currently experiencing an outage in production affecting PIX payment processing in Brazil.

  2. investigating Feb 07, 2026, 02:56 PM UTC

    We are currently experiencing an degradation in responde time affecting PIX payment processing in Brazil,

  3. investigating Feb 07, 2026, 03:08 PM UTC

    We are currently investigating the issue. Initial indications suggest it is related to networking problems with our cloud provider. We will provide further updates as the investigation progresses.

  4. monitoring Feb 07, 2026, 03:27 PM UTC

    PIX payment processing in Brazil is returning to normal levels. We are continuing to monitor to ensure stability.

  5. resolved Feb 07, 2026, 03:58 PM UTC

    This incident has been resolved.

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