Ebanx experienced a major incident on February 7, 2026 affecting Payments API and PIX, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Payments APIPIX
Update timeline
- investigating Feb 07, 2026, 02:55 PM UTC
We are currently experiencing an outage in production affecting PIX payment processing in Brazil.
- investigating Feb 07, 2026, 02:56 PM UTC
We are currently experiencing an degradation in responde time affecting PIX payment processing in Brazil,
- investigating Feb 07, 2026, 03:08 PM UTC
We are currently investigating the issue. Initial indications suggest it is related to networking problems with our cloud provider. We will provide further updates as the investigation progresses.
- monitoring Feb 07, 2026, 03:27 PM UTC
PIX payment processing in Brazil is returning to normal levels. We are continuing to monitor to ensure stability.
- resolved Feb 07, 2026, 03:58 PM UTC
This incident has been resolved.