Decagon Outage History

From 1:16-1:19pm PST, we had a brief period of unavailability where new and existing conversations in the US region were impacted. Conversations across all channels (voice, chat, SMS, and email) were impacted. We have resolved the issue and are now fully operational.:19 pm PT.

We've seen no repeat errors since 9:54am PT and are marking this incident as fully resolved. We will follow up with impacted customers to share a postmortem.

This issue has now been resolved. Impact was limited between 11:00am - 11:36am PT, during which a small number of ongoing voice calls experienced degraded performance due to higher than normal latency. If you have any questions, please follow up with your Decagon point of contact.

This issue has now been resolved. Impact was limited between 7:40am - 8:07am and 8:45am - 8:55am PT and a small percentage of ongoing conversation flows would have experienced higher than normal latency. If you have any questions, please follow up with your Decagon point of contact.

The issue is now resolved and voice recordings are again available through the Decagon admin portal. Thanks for your patience as we resolved this issue

The issue has been resolved and all systems are operating normally. We will continue to monitor and work with our third party authentication provider to ensure ongoing stability.

From 10:34am PST to 11:40am PST users may have seen elevated error rates and latency on certain filtering and analytics functionality in the Admin Dashboard. This has now been resolved!

Issue remains with Intercom. Decagon is processing the event as soon as we receive it but a ~2 minute delay remains on the Intercom side.

This issue has now been resolved. Impact was limited between 10:31am - 10:45am PT and would have impacted our admin portal and all non-voice conversation flows. If you have any questions, please follow up with your Decagon point of contact.