Decagon Outage History

Investigating intermittent issues with conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available.

We are currently investigating intermittent service degradation affecting conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available.

We are investigating an issue with logins, where some users are not receiving their one time password required to access the dashboard. We are investigating with our authentication vendor and will provide an update in 30min or as we learn more.

We're investigating elevated error rates affecting tool invocations for some conversations.

An outage of one of our providers, GitHub, is impacting the ability to save changes on the platform or publish new agent versions. We have temporarily disabled publishing new agent versions while we wait for the impact to be resolved. Current agent versions and underlying agent functionality are not impacted. For any urgent changes, please reach out to your Decagon representative.

We are investigating impacts due to service interruptions with a feature flag provider we rely on. The current impact is that certain features, including Duet, will be temporarily disabled from our admin portal.

We are aware of errors affecting some conversations and are actively investigating. We will provide updates as we learn more.

We have put out a mitigation and are observing improvements in conditions across all channels. Latency and error rates are trending back toward normal. We will continue to monitor metrics and will update again when all metrics are fully back to normal.

We are continuing to investigate the ongoing disruption affecting both chat and voice channels. At this time, the primary impact is errors and elevated latency on a subset of response, with conversations responding more slowly than usual.

We are experiencing a major service disruption causing elevated errors across our platform, affecting conversations on all channels, including chat and voice. Our engineering team is actively investigating, and we'll continue to post updates

We are experiencing a major service disruption causing elevated errors across our platform, affecting conversations on all channels, including chat and voice. Our engineering team is actively investigating, and we'll continue to post updates

We're aware of a display issue affecting the chat widget for a subset of customers and are actively investigating.

We are investigating authentication errors impacting Duet conversations. Users experiencing this issue will see errors indicating that duet is having trouble authenticating. Other Decagon products are not affected.

We have identified an issue where "Insights & Analytics" metrics are lagging behind current state in the Decagon dashboard for May 7 and 8. We are actively working on a fix and will post an update around 11am PT.

Start of incident impact in the US region.

We are investigating an issue where some customers may be experiencing intermittent conversation errors. Customers who experience these errors will not receive agent responses. This is impacting all channels, including chat and voice. We are investigating and will provide an update within 20 minutes. We apologize for the disruption.

We are investigating an issue that is impacting conversation responses and latency across channels.

We are currently investigating reports of users having trouble accessing voice recordings via the admin dashboard. We will provide an update within the next 30 minutes.

We are currently experiencing disruptions to dashboard login. This issue is caused by downtime affecting our third-party authentication provider, which is impacting users' ability to sign in.

Increased latency from Intercom is causing delays in human agent message delivery on chat flows of ~2 minutes. Increased Intercom latency has been observed since 9am PST. Will provide update when resolved!

We are investigating an issue that is impacting conversation responses across channels. We will provide an update within 15 min.

We are investigating elevated latency that is impacting the admin dashboard and customer conversations.

We are experiencing degraded services. The team is investigating and we will update as soon as possible.

We're currently investigating an issue impact some of our voice services. Impact appears to be intermittent, resulting in some dropped calls and periods of increased latency.