Decagon experienced a minor incident on August 20, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels) and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)
Update timeline
- investigating Aug 20, 2026, 02:58 PM UTC
We are currently investigating intermittent instability. Some calls may experience increased latency or fail to connect. Our team is actively working to identify the cause and restore normal service. We’ll share another update as soon as we have more information.
- resolved Aug 20, 2026, 05:29 PM UTC
Service recovery is underway, and performance has returned to normal across all channels. Our team will continue to monitor the system closely to ensure ongoing stability.