Decagon experienced a minor incident on August 10, 2026 affecting US Deployment Region ([US] Voice Channel), lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2026, 10:17 PM UTC
We’re currently investigating reports of an issue affecting certain voice conversations latency. Our team is working to identify the cause and will provide an update within 30 minutes.
- investigating Aug 11, 2026, 12:40 AM UTC
We’re currently investigating reports of an issue affecting certain voice conversations latency. Our team is working to identify the cause and will provide an update within 30 minutes.
- resolved Aug 11, 2026, 02:29 AM UTC
The issue affecting voice conversation latency has been resolved. Our team has identified the issue and has implemented mitigations. Conversation latency has returned to normal. Impact Window: 3:17pm PT – 6:38pm PT We will continue to monitor and will reach out to impacted teams with a preliminary post-incident review within 48hrs. Thank you for your patience and understanding.