Decagon experienced a minor incident on August 26, 2026 affecting US Deployment Region ([US] Decagon Admin Portal) and EU Deployment Region ([EU] Decagon Admin Portal), lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Decagon Admin Portal)EU Deployment Region ([EU] Decagon Admin Portal)
Update timeline
- investigating Aug 26, 2026, 09:17 PM UTC
We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 1 hour lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 30 minutes.
- resolved Aug 27, 2026, 12:14 AM UTC
The issue affecting the admin portal has been resolved. Thank you for your patience and understanding.