Decagon experienced a minor incident on August 19, 2026 affecting US Deployment Region ([US] Chat, Email, and SMS Channels), lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 08:21 PM UTC
We’re currently investigating an issue affecting a subset of customers using Salesforce integrations. Some customers may experience degraded integration performance with escalations. We are actively monitoring the issue and will reach out directly to customers if we identify impact to their environment. We’ll provide an update as more information becomes available.
- investigating Aug 19, 2026, 09:51 PM UTC
We’re currently investigating an issue affecting a subset of customers using Salesforce integrations. Some customers may experience degraded integration performance with escalations. We are actively monitoring the issue and will reach out directly to customers if we identify impact to their environment. We’ll provide an update as more information becomes available.
- resolved Aug 19, 2026, 10:14 PM UTC
The issue affecting a subset of customers using Salesforce integrations has been resolved. Service has returned to normal. We’ll continue to monitor performance and will reach out directly to any customers where we identified impact.