Decagon experienced a major incident on July 10, 2026 affecting US Deployment Region ([US] Decagon Admin Portal) and EU Deployment Region ([EU] Decagon Admin Portal), lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 04:35 PM UTC
We are investigating impacts due to service interruptions with a feature flag provider we rely on. The current impact is that certain features, including Duet, will be temporarily disabled from our admin portal.
- resolved Jul 10, 2026, 05:30 PM UTC
This issue has now been resolved. Impact Window: 12:35pm – 1:25pm ET Cause: An outage with a feature flag provider caused temporary impact on some features, which included disabling Duet. We'll continue to monitor and will provide a preliminary post-incident review within 48hrs. We will follow up with customers who may have experienced any additional impact. Thank you for your patience and understanding.