Decagon experienced a minor incident on August 3, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels) and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)
Update timeline
- investigating Aug 03, 2026, 09:51 PM UTC
We are currently investigating intermittent service degradation affecting conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available.
- resolved Aug 03, 2026, 10:28 PM UTC
The issue affecting conversation processing has been resolved. Impact Window: 13:55 PST – 15:02 PST We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.