Is Decagon down?

Last checked 2m ago
Current status
Decagon is up

No incidents right now.

Official status page: https://status.decagon.ai · Polled every 5 minutes · 8 components tracked

Decagon is operational right now. Last checked 2m ago; the most recent incident resolved 10d ago.

Real-time Decagon status, recent outages, and incident history — pulled directly from Decagon's official status page at https://status.decagon.ai every 5 minutes. Pingoru tracks 8 Decagon services and has captured 14 incidents in the last 90 days (94.24% uptime). Get email, Slack, Discord, or webhook alerts the moment Decagon reports a new incident — free for 5 monitors, no credit card.

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Decagon uptime 94.24% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 14m
    Started Jun 02, 2026, 06:17 PM UTC · Resolved Jun 02, 2026, 06:31 PM UTC
    [US] Voice Channel[US] Chat, Email, and SMS Channels
    Timeline · 1 update
    • investigating · Jun 02, 2026, 06:17 PM UTC

      We have put out a mitigation and are observing improvements in conditions across all channels. Latency and error rates are trending back toward normal. We will continue to monitor metrics and will update again when all metrics are fully back to normal.

    Latest: We have put out a mitigation and are observing improvements in conditions across all channels. Latency and error rates are trending back toward normal. We will continue to monitor …

  2. Resolved 36m
    Started Jun 02, 2026, 05:55 PM UTC · Resolved Jun 02, 2026, 06:31 PM UTC
    [US] Voice Channel[US] Chat, Email, and SMS Channels
    Timeline · 1 update
    • investigating · Jun 02, 2026, 05:55 PM UTC

      We are continuing to investigate the ongoing disruption affecting both chat and voice channels. At this time, the primary impact is errors and elevated latency on a subset of response, with conversations responding more slowly than usual.

    Latest: We are continuing to investigate the ongoing disruption affecting both chat and voice channels. At this time, the primary impact is errors and elevated latency on a subset of respo…

  3. Resolved 1h 19m
    Started Jun 02, 2026, 05:14 PM UTC · Resolved Jun 02, 2026, 06:33 PM UTC
    [US] Voice Channel[US] Chat, Email, and SMS Channels
    Timeline · 3 updates
    • investigating · Jun 02, 2026, 05:14 PM UTC

      We are experiencing a major service disruption causing elevated errors across our platform, affecting conversations on all channels, including chat and voice. Our engineering team is actively investigating, and we'll continue to post updates

    • investigating · Jun 02, 2026, 05:35 PM UTC

      We are experiencing a major service disruption causing elevated errors across our platform, affecting conversations on all channels, including chat and voice. Our engineering team is actively investigating, and we'll continue to post updates

    • resolved · Jun 02, 2026, 06:33 PM UTC

      The service disruption affecting chat and voice channels has been resolved — all channels are now operating normally. We identified the issue, deployed a mitigation, and confirmed that latency and error rates returned to normal levels as of 11:05am PDT. We apologize for the disruption, and for impacted customers, we will follow up with a root cause analysis (RCA)

    Latest: The service disruption affecting chat and voice channels has been resolved — all channels are now operating normally. We identified the issue, deployed a mitigation, and confirmed …

  4. Resolved 1h 21m
    Started Jun 02, 2026, 03:15 PM UTC · Resolved Jun 02, 2026, 04:36 PM UTC
    [US] Chat, Email, and SMS Channels[EU] Chat, Email, and SMS Channels
    Timeline · 2 updates
    • investigating · Jun 02, 2026, 03:15 PM UTC

      We're aware of a display issue affecting the chat widget for a subset of customers and are actively investigating.

    • resolved · Jun 02, 2026, 04:36 PM UTC

      Starting at approximately 8:15am PT this morning, a platform update caused the chat widget to render in a manner that may have obscured its content for a subset of customers. We have a fix in place as of 8:57am PT and are verifying recovery across affected customers. Widgets are rendering normally again, and we're continuing to monitor to confirm full resolution.

    Latest: Starting at approximately 8:15am PT this morning, a platform update caused the chat widget to render in a manner that may have obscured its content for a subset of customers. We ha…

  5. Resolved 43m
    Started May 27, 2026, 07:37 PM UTC · Resolved May 27, 2026, 08:20 PM UTC
    [US] Decagon Admin Portal
    Timeline · 2 updates
    • investigating · May 27, 2026, 07:37 PM UTC

      We are investigating authentication errors impacting Duet conversations. Users experiencing this issue will see errors indicating that duet is having trouble authenticating. Other Decagon products are not affected.

    • resolved · May 27, 2026, 08:20 PM UTC

      We have identified the root cause and pushed out a fix. We are seeing full recovery

    Latest: We have identified the root cause and pushed out a fix. We are seeing full recovery

See the full Decagon outage history

7 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Decagon outage history →

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Outage history

Past 90 days · 12 incidents View full outage history →