Is Decagon down?
Last checked 2m agoNo incidents right now.
Decagon is operational right now. Last checked 2m ago; the most recent incident resolved 10d ago.
Real-time Decagon status, recent outages, and incident history — pulled directly from Decagon's official status page at https://status.decagon.ai every 5 minutes. Pingoru tracks 8 Decagon services and has captured 14 incidents in the last 90 days (94.24% uptime). Get email, Slack, Discord, or webhook alerts the moment Decagon reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- [US] Voice Channel[US] Chat, Email, and SMS Channels
Timeline · 1 update
- investigating · Jun 02, 2026, 06:17 PM UTC
We have put out a mitigation and are observing improvements in conditions across all channels. Latency and error rates are trending back toward normal. We will continue to monitor metrics and will update again when all metrics are fully back to normal.
Latest: We have put out a mitigation and are observing improvements in conditions across all channels. Latency and error rates are trending back toward normal. We will continue to monitor …
-
- [US] Voice Channel[US] Chat, Email, and SMS Channels
Timeline · 1 update
- investigating · Jun 02, 2026, 05:55 PM UTC
We are continuing to investigate the ongoing disruption affecting both chat and voice channels. At this time, the primary impact is errors and elevated latency on a subset of response, with conversations responding more slowly than usual.
Latest: We are continuing to investigate the ongoing disruption affecting both chat and voice channels. At this time, the primary impact is errors and elevated latency on a subset of respo…
-
- [US] Voice Channel[US] Chat, Email, and SMS Channels
Timeline · 3 updates
- investigating · Jun 02, 2026, 05:14 PM UTC
We are experiencing a major service disruption causing elevated errors across our platform, affecting conversations on all channels, including chat and voice. Our engineering team is actively investigating, and we'll continue to post updates
- investigating · Jun 02, 2026, 05:35 PM UTC
We are experiencing a major service disruption causing elevated errors across our platform, affecting conversations on all channels, including chat and voice. Our engineering team is actively investigating, and we'll continue to post updates
- resolved · Jun 02, 2026, 06:33 PM UTC
The service disruption affecting chat and voice channels has been resolved — all channels are now operating normally. We identified the issue, deployed a mitigation, and confirmed that latency and error rates returned to normal levels as of 11:05am PDT. We apologize for the disruption, and for impacted customers, we will follow up with a root cause analysis (RCA)
Latest: The service disruption affecting chat and voice channels has been resolved — all channels are now operating normally. We identified the issue, deployed a mitigation, and confirmed …
-
- [US] Chat, Email, and SMS Channels[EU] Chat, Email, and SMS Channels
Timeline · 2 updates
- investigating · Jun 02, 2026, 03:15 PM UTC
We're aware of a display issue affecting the chat widget for a subset of customers and are actively investigating.
- resolved · Jun 02, 2026, 04:36 PM UTC
Starting at approximately 8:15am PT this morning, a platform update caused the chat widget to render in a manner that may have obscured its content for a subset of customers. We have a fix in place as of 8:57am PT and are verifying recovery across affected customers. Widgets are rendering normally again, and we're continuing to monitor to confirm full resolution.
Latest: Starting at approximately 8:15am PT this morning, a platform update caused the chat widget to render in a manner that may have obscured its content for a subset of customers. We ha…
-
- [US] Decagon Admin Portal
Timeline · 2 updates
- investigating · May 27, 2026, 07:37 PM UTC
We are investigating authentication errors impacting Duet conversations. Users experiencing this issue will see errors indicating that duet is having trouble authenticating. Other Decagon products are not affected.
- resolved · May 27, 2026, 08:20 PM UTC
We have identified the root cause and pushed out a fix. We are seeing full recovery
Latest: We have identified the root cause and pushed out a fix. We are seeing full recovery
-
See the full Decagon outage history
7 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Decagon outage history →Or sign up free to get alerts when Decagon breaks · 10 free monitors · No credit card
- Status improving across cha... ResolvedStarted Jun 02, 2026, 06:17 PM UTC · Resolved Jun 02, 2026, 06:31 PM UTC · 14m
- Continued major service dis... ResolvedStarted Jun 02, 2026, 05:55 PM UTC · Resolved Jun 02, 2026, 06:31 PM UTC · 36m
- Major service disruption — ... ResolvedStarted Jun 02, 2026, 05:14 PM UTC · Resolved Jun 02, 2026, 06:33 PM UTC · 1h 19m
- Chat widget display issue f... ResolvedStarted Jun 02, 2026, 03:15 PM UTC · Resolved Jun 02, 2026, 04:36 PM UTC · 1h 21m
- Duet Authentication Errors ResolvedStarted May 27, 2026, 07:37 PM UTC · Resolved May 27, 2026, 08:20 PM UTC · 43m
- Slowness in dashboard metri... ResolvedStarted May 11, 2026, 05:14 PM UTC · Resolved May 12, 2026, 02:07 AM UTC · 8h 53m
- Slowness in dashboard metri... ResolvedStarted May 08, 2026, 11:40 PM UTC · Resolved May 09, 2026, 01:10 AM UTC · 1h 30m
- [Retroactive] Brief outage ... ResolvedStarted Apr 29, 2026, 08:16 PM UTC · Resolved Apr 29, 2026, 08:19 PM UTC · 3m