Decagon experienced a minor incident on September 14, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels) and 1 more component, lasting 10h 29m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)US Deployment Region ([US] Decagon Admin Portal)
Update timeline
- investigating Sep 14, 2026, 06:56 PM UTC
We experienced some intermittent failures in our admin portal and in chat and voice conversations between 11:35am-11:40am PT. We're investigating the impact and root cause. We'll provide the next update by 12:30pm PT