Decagon experienced a minor incident on July 24, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels), lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)
Update timeline
- investigating Jul 24, 2026, 01:42 AM UTC
We're investigating elevated error rates affecting tool invocations for some conversations.
- resolved Jul 24, 2026, 02:04 AM UTC
We are responding to an elevated rate of tool errors. We've rolled back and have seen error rates return to normal, but are continuing to monitor to confirm recovery.