Decagon experienced a minor incident on August 28, 2026 affecting US Deployment Region ([US] Decagon Admin Portal), lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2026, 08:52 PM UTC
We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 30 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 30 minutes.
- investigating Aug 28, 2026, 08:52 PM UTC
We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 1 hour
- resolved Aug 29, 2026, 01:51 AM UTC
This has been resolved.