Decagon experienced a minor incident on June 2, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels), lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)
Update timeline
- investigating Jun 02, 2026, 06:17 PM UTC
We have put out a mitigation and are observing improvements in conditions across all channels. Latency and error rates are trending back toward normal. We will continue to monitor metrics and will update again when all metrics are fully back to normal.