Decagon experienced a minor incident on August 31, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels) and 1 more component, lasting 12h 27m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)EU Deployment Region ([EU] Voice Channel)EU Deployment Region ([EU] Chat, Email, and SMS Channels)US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)EU Deployment Region ([EU] Voice Channel)EU Deployment Region ([EU] Chat, Email, and SMS Channels)
Update timeline
- investigating Aug 31, 2026, 03:00 PM UTC
We've identified an issue causing delays or interruptions for some conversations. We've identified the cause and are actively working to resolve it. We'll provide an update within 30 minutes.
- resolved Sep 01, 2026, 03:27 AM UTC
This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.