Decagon experienced a minor incident on September 1, 2026 affecting US Deployment Region ([US] Voice Channel) and EU Deployment Region ([EU] Voice Channel) and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)EU Deployment Region ([EU] Voice Channel)US Deployment Region ([US] Voice Channel)EU Deployment Region ([EU] Voice Channel)
Update timeline
- investigating Sep 01, 2026, 05:05 PM UTC
We're currently investigating an issue causing elevated errors on voice calls. Some percentage of calls are restarting. Our team is actively working to identify the cause and restore normal service. We'll provide another update within 30 minutes.
- resolved Sep 01, 2026, 05:33 PM UTC
The issue affecting voice call restarts has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.