Decagon experienced a minor incident on August 31, 2026 affecting US Deployment Region ([US] Voice Channel) and EU Deployment Region ([EU] Voice Channel) and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)EU Deployment Region ([EU] Voice Channel)US Deployment Region ([US] Voice Channel)EU Deployment Region ([EU] Voice Channel)
Update timeline
- investigating Aug 31, 2026, 06:30 PM UTC
We've identified an issue with a third-party transcription provider that is causing increased call restarts and, for a subset of customers, call failures on voice. We've identified the root cause and are actively working on migrating traffic to resolve the symptoms. We'll provide an update within 30 minutes.
- resolved Aug 31, 2026, 07:19 PM UTC
This issue has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.