Decagon experienced a minor incident on July 27, 2026 affecting US Deployment Region ([US] Decagon Admin Portal) and EU Deployment Region ([EU] Decagon Admin Portal), lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Decagon Admin Portal)EU Deployment Region ([EU] Decagon Admin Portal)
Update timeline
- investigating Jul 27, 2026, 11:42 AM UTC
We are investigating an issue with logins, where some users are not receiving their one time password required to access the dashboard. We are investigating with our authentication vendor and will provide an update in 30min or as we learn more.
- resolved Jul 27, 2026, 01:06 PM UTC
The issue affecting OTP email delivery has been resolved by our auth vendor and we are seeing full recovery across our customers. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.