Decagon experienced a minor incident on September 15, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels) and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)
Update timeline
- investigating Sep 15, 2026, 05:36 PM UTC
We are currently investigating an issue affecting multiple customers' voice and chat agents. Some interactions may fail or experience errors. Our team is actively working to identify the root cause and restore full service. We will post updates as more information becomes available.
- resolved Sep 15, 2026, 06:33 PM UTC
This issue has been resolved. Error rates and latency have returned to normal, and all systems are operating as expected.