Decagon experienced a minor incident on August 5, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels) and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)US Deployment Region ([US] Decagon Admin Portal)US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)
Update timeline
- investigating Aug 05, 2026, 06:32 PM UTC
Investigating intermittent issues with conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available.
- resolved Aug 05, 2026, 07:39 PM UTC
The issue affecting conversation processing has been resolved. Our team is continuing investigate the RCA.